Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Florian Polo

Sanford

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Online Shopper Associate

Walmart Store #890
10.2021 - Current
  • Provide excellent customer service by answering questions about our product, resolving difficulties, and ensuring smooth purchasing experience for both online and in-store consumers. Handle phone calls with precise and accurate communication with the customers using problem-solving skills.
  • Utilized strong interpersonal skills and communication skills to handle high-pressure, fast-paced situations and exceed customer expectations, applied problem-solving abilities to address basic software issues and improve customer experience.

Cybersecurity Intern

Resilience Inc.
07.2023 - 11.2023
  • Communicated complex technical vulnerabilities and complex issues to diverse audiences, bridging the gap between technical teams and business stakeholders
  • Collaborated to design and develop security awareness training materials, equipping staff with best practices for protecting digital assets.
  • Provided feedback to improve internal security processes and procedures and demonstrated innovation by proposing new approaches to vulnerability remediation.

Education

Bachelor of Science - Cybersecurity & Information Assurance

Western Governor University
Salt Lake City, UT
12.2025

Associate of Science - Art

Palm Beach State
Lake Worth, FL
12.2021

Skills

  • Networking

  • Cloud

  • Linux

  • IT Support

  • Troubleshooting

  • Operating Systems

  • Microsoft Windows

  • Hardware

  • Python

  • C-Programming

  • SQL

  • Java

  • PowerShell

  • System Administration

  • Customer service

Certification

  • CompTIA Network+, February 2025 - February 2028
  • CompTIA A+, May 2025 - May 2028
  • CompTIA IT Operations Specialist, May 2025 - May 2028

Timeline

Cybersecurity Intern

Resilience Inc.
07.2023 - 11.2023

Online Shopper Associate

Walmart Store #890
10.2021 - Current

Associate of Science - Art

Palm Beach State

Bachelor of Science - Cybersecurity & Information Assurance

Western Governor University

Similar Profiles

CREATE PROFILE