Florian Puca
New York
Summary
Driven Building Superintendent with knowledge in building systems. Personable and articulate to build relationships with various tenants. Experienced in building maintenance for over 10 years.
Developed strong leadership and organizational skills in property management environment. Expertise in coordinating maintenance activities and managing tenant relations. Professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties.
Experienced with property maintenance, tenant relations, and building operations. Utilizes effective management strategies to ensure smooth daily operations and address maintenance issues promptly. Track record of fostering safe and well-maintained living environment.
Overview
13
13
years of professional experience
Work History
Building Maintenance
Andrews Building Corp
05.2013 - Current
- Responded efficiently to after-hours emergencies on-site providing timely solutions and minimizing potential damages.
- Developed strong relationships with tenants.
- Enhanced building safety by conducting regular inspections and addressing maintenance issues promptly.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Cashier
Kohls Dept Store
02.2012 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Computer Engineering And Math
University of Tirana
Tirana Albania06-2011
Skills
- Coordinating repairs
- Construction
- Inspection reporting
- Property inspections
- Maintaining equipment
- Overseeing building security
- Equipment operations
- Property maintenance
- Appliance repair
- Building operations
- Building repairs
- Facilities maintenance
- Facility operations
- Managing tenant relations
- Mechanical repair
- Workflow coordination
- Employee scheduling
- Equipment monitoring
Languages
Italian
Professional Working
Albanian
Native or Bilingual
French
Limited Working
Timeline
Building Maintenance
Andrews Building Corp
05.2013 - Current
Cashier
Kohls Dept Store
02.2012 - 10.2013
Bachelor of Science - Computer Engineering And Math
University of Tirana
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