Florian Switzer
Round Mountain,Nv
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Information Technology Specialist
Round Mountain gold Corp
07.2019 - Current
- Create User accounts, build computers for users, update software, replace computers, rebuild servers, answer help desk tickets.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Set up network profiles, security permissions and file sharing systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed over 750 end users.
- Monitored systems in operation and quickly troubleshot errors
Mill Operator Lead
Round Mountain Gold Corp
02.2016 - 07.2019
- Managed a crew of 12.
- Trained everyone on the crew in various jobs around the mill, filled in for supervisor
- A competent person in fall protection, confined spaces, and hot work permits.
- Protected team members and boosted performance by safely operating equipment in accordance with company compliance measures.
- Monitored machine operations to identify malfunctions and troubleshoot accordingly.
- Updated daily logs and discussed activities such as output, materials usage and equipment concerns to address and resolve problems affecting production.
- Trained and supervised junior colleagues on proper machine operations.
- Conducted inspection of work area's to identify defects and indicate areas of improvement.
Mill Operator
Round Mountain Gold Corp
02.2013 - 02.2016
- Trained on the various jobs in the mill and equipment, including loaders, forklifts, and overhead cranes.
- Monitored machine operations to identify malfunctions and troubleshoot accordingly.
- Protected team members and boosted performance by safely operating equipment in accordance with company compliance measures.
- Operated forklift to load, unload and move supplies from one destination to another.
Utility Crew
Round Mountain Gold Corp
10.2012 - 02.2013
- Performed various clean up around the mill and crusher facilities
- Trained on bobcats.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Cleaned and maintained tools, equipment and worksites.
Grocery store Lead
Round Mountain Gold Corp
02.2012 - 10.2012
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Information Technology, Cybersecurity
Grand Canyon University
Phoenix, AZ05.2023
Associate of Applied Science - Computer Technologies, Network specialist
Great Basin College
Elko, NV12.2019
Skills
- Adaptable and dependable
- Fast Typer
- Multi-tasking
- Teamwork
- Detail-oriented
- Mobile Device Management
- Hardware and Software Configuration
- Customer Satisfaction
- CompTIA A Certification
- Preventative Maintenance
- Network Migration
- Network Device Monitoring
Timeline
Information Technology Specialist
Round Mountain gold Corp
07.2019 - Current
Mill Operator Lead
Round Mountain Gold Corp
02.2016 - 07.2019
Mill Operator
Round Mountain Gold Corp
02.2013 - 02.2016
Utility Crew
Round Mountain Gold Corp
10.2012 - 02.2013
Grocery store Lead
Round Mountain Gold Corp
02.2012 - 10.2012
Bachelor of Science - Information Technology, Cybersecurity
Grand Canyon University
Associate of Applied Science - Computer Technologies, Network specialist
Great Basin College
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