Summary
Overview
Work History
Education
Skills
Awards
Timeline
Hi, I’m

FLORIANA COLLICA

Director Of Operations
Ozark,MO

Summary

Professional with comprehensive experience in business operations, adept at driving efficiency and optimizing processes. Strong focus on team collaboration and achieving measurable results, ensuring adaptability to dynamic business needs. Proven skills in strategic planning, resource management, and stakeholder communication, coupled with results-driven mindset. Respected for reliability and ability to foster productive working environments.

Overview

13
years of professional experience
6
years of post-secondary education

Work History

Complete Millwork Installation
Nixa, Missouri

Director of Operations
01.2020 - Current

Job overview

  • Company Overview: Construction
  • Oversees all aspects of construction projects, from planning and budgeting to execution and completion, ensuring projects are completed on time, within budget, and to the required standards.
  • Coordinate and supervise the building of residential structures.
  • Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Collaborate with architects, builders, and other construction professionals.
  • Manage project finances and ensure timely payments to subcontractors and suppliers.
  • Manage and monitor budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Analyze customer feedback and identified areas for improvement to drive business success.
  • Identify opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Oversee day-to-day production activities in accordance with business objectives.

Walker Elliott
Houston, TX

Senior Sales / Recruiter
03.2016 - 04.2021

Job overview

  • Company Overview: Information Technology / Oil & Gas
  • Specialized in placing quality technology professionals within the Houston and DFW Mid-Cities marketplace
  • Led the creation of recruiting plans for all open positions
  • Made salary adjustments and managed contract renewals and promotions
  • Networked with industry contacts, association memberships and associates
  • Developed and facilitated job recruitment fairs
  • Developed salary proposals for new recruits
  • Facilitated all new employee orientations to foster a positive team attitude
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
  • Posted positions through approved recruitment channels
  • Screened all applicants based on their qualifications and background
  • Hired employees and initiated the new hire paperwork process
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork
  • Closely collaborated with the management team to make necessary improvements and satisfy all travel contract needs
  • Continually maintained and improved the company's reputation and positive image in the markets served
  • Established staff schedules and assignments based on facility needs and equipment availability
  • Information Technology / Oil & Gas

StormWind Studios
Scottsdale, Arizona

Regional Sales Manager
11.2014 - 02.2016

Job overview

  • Company Overview: IT Training Sales
  • Began working as a Business Development Representative
  • Record ramp up (4 months after starting in the company) with gaining a promotion as the Regional Sales Manager to oversee and manage clients in Alaska, Washington, and Eastern Canadian territories
  • Deploy sales and communication techniques to deliver touch points of persuasion and product knowledge through every facet of the sales process, from prospecting to closing
  • Inspire Director, V, and C level executives to become emotionally involved with tailored training solutions that alleviate and/or eliminate industry pain
  • Record ramp up in under 1 year
  • Scottsdale, AZ
  • Q3 2015 President's Club Award recipient for overachieving monthly quota at a level of 150% or above
  • Q2 2015 President's Club Award recipient for overachieving monthly quota at a level of 150% or above

Quality Staffing Services
Phoenix, AZ

Account Manager / Senior Recruiter
11.2012 - 10.2014

Job overview

  • Company Overview: Healthcare
  • Began recruiter role in nurse travel division, transitioned into recruiter/staffer role for the Tucson division, then promoted to Account Manager
  • Exhibited the ability to manage time efficiently and effectively, while also adjusting focus where needed
  • Interacted daily with potential candidates, employees, and our clients for the sole purpose of developing and/or maintaining strong working relationships
  • Nationally recruited Registered Nurses with various specialties such as CVICU, CVOR, ER, ICU, L&D, NICU, OR, Peds, PICU, PCU, and Med-Surg Telemetry in the Travel Nursing Division
  • Recruited and staffed the Tucson Division of RN's, LPN's, CNA's, PCT's, Sitter, BHT's, and LCSW
  • Managed the hiring process by conducting screenings and interviews, while also negotiating employment offers
  • Developed strong referral relationships with Office Managers, Case Managers, Social Workers, and Resident Coordinators in hospitals, skilled nursing/assisted living/ independent living facilities, and physician offices
  • Responsible for maintaining and building client relationships
  • Developed new effective ideas to recruit therapists
  • Coordinated the placement of therapists on travel assignments
  • Motivated and developed skills of staffers and recruiters while fostering a team approach to sales goals, projects, and problem solving
  • Worked collaboratively with all levels of the organization to deliver results
  • Managed weekly payroll for 60+ employees
  • Phoenix, AZ

Cigna Healthcare
Phoenix, AZ

Senior Lead Health Educator
11.2011 - 11.2012

Job overview

  • Company Overview: Healthcare
  • Promoted health and wellness programs as pertains to those with chronic and non-chronic conditions
  • Provided consultative guidance based upon customers individual health needs
  • Handled incoming phone inquiries from Cigna customers and Health Care Professionals
  • Implemented and evaluated projects across all Cigna sites throughout the U.S
  • Maintained call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence
  • Obtained certification as a training preceptor for all new hires
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Conducted competency-based, interactive interviews to identify client needs
  • Worked with senior case managers to coordinate team development activities and training
  • Phoenix, AZ

Education

Missouri State University
Springfield, MO

Bachelor of Science from Interior Design
10.2023 - Current

University Overview

In Progress

East Stroudsburg University
East Stroudsburg, PA

Bachelor of Science from Health Services Administration
08.2006 - 08.2011

University Overview

Graduated

Skills

Awards

  • President's Club Award, 09/01/15, Recipient for overachieving monthly quota at a level of 150% or above.
  • President's Club Award, 06/01/15, Recipient for overachieving monthly quota at a level of 150% or above.

Timeline

Missouri State University

Bachelor of Science from Interior Design
10.2023 - Current

Director of Operations

Complete Millwork Installation
01.2020 - Current

Senior Sales / Recruiter

Walker Elliott
03.2016 - 04.2021

Regional Sales Manager

StormWind Studios
11.2014 - 02.2016

Account Manager / Senior Recruiter

Quality Staffing Services
11.2012 - 10.2014

Senior Lead Health Educator

Cigna Healthcare
11.2011 - 11.2012

East Stroudsburg University

Bachelor of Science from Health Services Administration
08.2006 - 08.2011
FLORIANA COLLICADirector Of Operations