Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Floribel Acosta

Belleville,NJ

Summary

Accomplished Senior Personal Banker with a proven track record at Bank of America, specializing in relationship management and banking operations. Excelled in expanding customer base through exceptional customer service and strategic client engagement, significantly enhancing market share. Demonstrates strong problem-solving abilities and teamwork, driving business growth and ensuring regulatory compliance.

Overview

9
9
years of professional experience

Work History

Senior Personal Banker

Bank of America
01.2022 - Current
  • Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
  • Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
  • Developed strategies to acquire new clients, expanding the bank''s customer base and market share.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
  • Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
  • Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
  • Conduct outbound and inbound client engagement activities, adhering to call monitoring policies.

Relationship Banker

Bank of America
12.2018 - 01.2022
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Assistant Manager

Walmart
02.2016 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Associate of Science - Business Administration

Hudson County Community College
Jersey City, NJ
05-2022

Skills

  • Relationship management
  • Banking Operations
  • Customer service
  • Cash handling
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Problem-solving abilities

Languages

Spanish
Native or Bilingual

Timeline

Senior Personal Banker

Bank of America
01.2022 - Current

Relationship Banker

Bank of America
12.2018 - 01.2022

Assistant Manager

Walmart
02.2016 - 12.2018

Associate of Science - Business Administration

Hudson County Community College

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Floribel Acosta