Floridalia Dominguez
Edina,MN
Summary
At Sheraton Bloomington Hotel, I enhanced housekeeping operations, boosting productivity and guest satisfaction through strategic scheduling and meticulous attention to detail. My leadership fostered a culture of continuous learning and reduced turnover, leveraging skills in organizational efficiency and team building.
Overview
18
18
years of professional experience
Work History
Assistant Manager of Housekeeping
Sheraton Bloomington Hotel
08.2006 - Current
- Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
- Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.
- Assessed employee performance regularly through structured evaluations leading to an improved overall work environment.
- Conducted regular inspections of property cleanliness and maintenance needs, ensuring prompt attention to detail.
- Mentored junior staff members in proper cleaning techniques and safety protocols, fostering a culture of continuous learning.
- Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
- Reduced employee turnover rate with a focus on team building, training, and open communication.
- Optimized linen management process by establishing organized storage systems.
- Maintained immaculate hotel rooms, public areas, and back-of-house spaces to exceed guest expectations.
- Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
- Boosted employee morale with recognition programs and reward initiatives that encouraged top performance among team members.
- Implemented inventory control systems for supplies and equipment, reducing waste and minimizing expenses.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
Education
GED
Skills
- Workload prioritization
- Health and safety
- Supervisory skills
- Employee Relations
- Scheduling Coordination
- Housekeeping standards
- Cleaning practices
- Cleaning bathrooms
- Training and mentoring
- Task assignment
- Cleaning techniques
- Ordering cleaning supplies
- Staff Scheduling
- Performance Evaluation
- Payroll understanding
- Expense Tracking
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Team Leadership
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
Accomplishments
That’s how I started accomplishments career.
I started as a room attendant for 5 years, then as a supervisor for 9 years, 2 years lead supervisor, then a manager of housekeeping currently.
Languages
English, Spanish
Elementary
Timeline
Assistant Manager of Housekeeping
Sheraton Bloomington Hotel
08.2006 - Current
GED
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