Floridalma Ortez

• Ensure the property is well-maintained, including coordinating repairs and routine maintenance.

• Address tenant concerns and complaints, handle disputes, and ensure a good environment. • Manage lease agreements, process rental applications, and collect rent payments.

• Maintain financial records, prepare budgets, and oversee expenditures related to the property.

• Respond to emergency situations, such as maintenance issues or tenant emergencies, and implement safety protocols.

• Handle paperwork, record-keeping, and documentation related to the property and leasing.

• Promote available units and manage advertising strategies to attract new tenants.

• Supervise any on-site staff, such as maintenance workers, leasing team or security personnel, and coordinate their activities.

• Prepare monthly rental postings
• Collaborate with Property Manager to streamline resident issue resolution, enhancing resident satisfaction and retention
• Oversee rent processing and eviction procedures, ensuring compliance with legal standards and reducing delinquency rates
• Coordinate with maintenance teams to schedule timely repairs
• Manage move-in and move-out processes efficiently, reducing turnaround time and maximizing occupancy rates
• Facilitate resident events to build community engagement and boosting resident satisfaction.

• Entering data in Family Services database (GRHMIS) for families inquiring to stay at the Ronald McDonald House.

• Follow up with families requiring background check, registration documents or any missing items required to check in.

• Work closely with social workers from local hospitals to help families inquire about staying at the Ronald McDonald House.

• Managed all front desk and administrative duties for the House, including phone systems, mail services, receiving and processing donations, and providing support as needed to families.

• Provide tours to the House guests and families

• Support Assistant Director for Family Services in planning celebrations and meaningful programs for the families staying at Ronald McDonald House.

• Support staff in administrative duties
• Scheduled appointments for leasing staff and followed up with potential prospects
• Screened new applicants, assured they met all qualifications to be approved
• Supported staff with move-in processes for new residents (taking payments, conduction move-in inspections, lease paper signing etc...)
• Audited files of residents and new residents.

• Directed three departments in commission sales, inventory, and visual merchandising
• Recruited and interviewed potential candidates
• Set up and did onboarding with new employees and training
• Created business plans to increase sales productivity
• Managed store on scheduled Manager in Charge operations
• Coordinated schedules and assigned employees shifts
• Rearranged and detailed departments merchandise.