Floridalma Reyes
Fort Worth,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
La PLaya Maya
03.2007 - 02.2023
- Re-enforced customer service best practices to all staff.
- Trained all new Cashiers/ Hostesses/ Servers/ Bartenders/ Bus-boys.
- Increased restaurant revenue by optimizing table turnover rates and enhancing a friendlier and welcoming environment to all customers and employees.
- Oversaw inventory management processes. Received all bar and kitchen products.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
GED -
Adult Education
Fort Worth, TXSkills
- Staff Management
- Customer Engagement
- Quick learner
- Customer-Oriented
- Adaptable
- Supervisory Skills
- Problem Solving
- Effective Communication
- Reliable and Responsible
Timeline
Restaurant Manager
La PLaya Maya
03.2007 - 02.2023
GED -
Adult Education
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