Florijan Matic
Carpentersville,IL
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Detail-oriented and dependable, successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
HOTEL ASSISTANT MANAGER
HYATT REGENCY CHICAGO O'HARE
02.2022 - Current
- Manages hotel operations overnight (front office, F&B, transportation & security)
- Manages front office operations during PM shifts
- Builds/modifies guest, crew & distress reservations
- Builds/modifies room blocks, house accounts & open folios
- Communicates effectively with guests & all hotel colleagues at all levels.
NIGHT AUDIT & GUEST SERVICES
LEMERIDIEN
05.2019 - 02.2022
- Performed hotel check-in, handled customer complaints, updated guest profile notes, helped guests with luggage, assisted guests with directions and local recommendations
- Resolved guest complaints
- Performed night audit accounting duties in order to run and close daily systems of hotel operations
- Handled F&B IRD orders and Sundry Shop.
EXEC. HOUSEKEEPING MANAGER
HYATT PLACE CHICAGO - THE LOOP
10.2018 - 04.2019
- Managed a 200+ room hotel with 30+ employees
- Ran departmental operations
- Processed payroll, departmental purchase orders and created schedules
- Coached and developed supervisors and other employees
- Effectively communicated with guests, other departments and staff
- Interviewed, hired and onboarded new employees.
HOUSEKEEPING MANAGER
CHICAGO MARRIOTT MIDWAY
03.2018 - 10.2018
- Managed a 200-room hotel with 25+ employees
- Ran departmental operations
- Processed payroll created schedules and processed departmental purchase orders
- Effectively communicated and resolved staff and guest concerns.
ASSISTANT HOUSEKEEPING MANAGER
LONDON HOUSE CHICAGO
09.2017 - 03.2018
- Supervised 50+ employees
- Inspected and coached staff to ensure high standards
- Assisted with training and development.
ASSISTANT EXEC. HOUSEKEEPER & HOUSEKEEPING SUPERVISOR
PARK HYATT CHICAGO
08.2015 - 07.2017
- Supervised 35+ employees
- Inspected and coached staff to ensure five-star standard
- Detailed rooms for VIP arrivals
- Assisted with training and development of staff
- Listened, empathized, resolved staff and guest concerns.
SENIOR NIGHT AUDIT & GUEST SERVICES
HYATT REGENCY MCCORMICK PLACE
08.2013 - 08.2015
- Resolved guest complaints
- Performed night audit accounting duties in order to run and close daily systems of hotel operations
- Assisted guests with luggage, directions, recommendations and taxi services.
Education
Bachelor of Science -
Rochester Institute of Tech.
Rochester, NY05.2011
Skills
- Opera
- Reserve
- Colleague Advantage
- ADP
- Kronos
- Hot SOS
- Word
- Excel
- PowerPoint
- Publisher
- HTML
- Quore
- UltiPro
- PMS
- Exceptional verbal and written communication skills Excellent customer service skills Self-motivated, hard-working, creative, versatile, highly organized and possess efficient time management skills
Languages
Croatian
Native or Bilingual
German
Limited Working
Serbian
Native or Bilingual
Timeline
HOTEL ASSISTANT MANAGER
HYATT REGENCY CHICAGO O'HARE
02.2022 - Current
NIGHT AUDIT & GUEST SERVICES
LEMERIDIEN
05.2019 - 02.2022
EXEC. HOUSEKEEPING MANAGER
HYATT PLACE CHICAGO - THE LOOP
10.2018 - 04.2019
HOUSEKEEPING MANAGER
CHICAGO MARRIOTT MIDWAY
03.2018 - 10.2018
ASSISTANT HOUSEKEEPING MANAGER
LONDON HOUSE CHICAGO
09.2017 - 03.2018
ASSISTANT EXEC. HOUSEKEEPER & HOUSEKEEPING SUPERVISOR
PARK HYATT CHICAGO
08.2015 - 07.2017
SENIOR NIGHT AUDIT & GUEST SERVICES
HYATT REGENCY MCCORMICK PLACE
08.2013 - 08.2015
Bachelor of Science -
Rochester Institute of Tech.
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