Florin Turner
MIAMI,FL
Summary
Dedicated, hardworking professional with advanced management experience. Demonstrated team leadership with excellent staff management skills, flexibility, and results-oriented based work ethic. Performs with exceptional communication skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications. Sprint Technician Certified| Certified Life Insurance Agent| Certified Apple Technical Specialist.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Specialist
APPLE
Miami, FL
03.2022 - Current
- Provided technical assistance to clients by troubleshooting system problems.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Provided guidance on the selection of hardware components based on customer requirements.
- Managed computer hardware and software by installing new components and updating existing parts.
- Provided training on desktops, laptops and mobile devices for company users.
- Performed failure, variation and root cause analyses to establish quality control measures.
- Troubleshot and resolved problems with programs and systems.
- Prepared technical presentations highlighting vehicle components and systems.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Order Support Specialist
APPLE
Miami, FL
09.2020 - 05.2021
- Provided customer service support for online orders and inquiries.
- Traced missing material and shipments through vendor and customer communications.
- Maintained accurate records of order information in the company's database system.
- Provided technical assistance with website navigation, ordering, account setup.
- Informed customers of shipping dates and tracking and order information.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Investigated discrepancies between invoices and shipment details prior to releasing shipments.
- Investigated and analyzed client complaints to identify and resolve issues.
- Entered order details into system and inputted updates accordingly using iOS.
- Coordinated with other departments to ensure smooth processing of orders from start to finish.
- Planned and completed group projects, working smoothly with others.
Sales Specialist
APPLE
Miami, TX
10.2019 - 03.2022
- Worked at an exceptional pace, while maintaining great customer service
- Gained knowledge on all products and presented them adequately to customers
- Handle cash, credit or check transactions with customers
- Resolve customer complaints, guide them and provide relevant information
- Process returns and check to see if items are damaged
- Handle cash, credit or check transactions with customers
- Maintained sensitive customer information in a safe and accurate manner
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Educated customers on product features and technical details to highlight benefits.
- Fostered relationships with customers to expand customer base and retain business.
Life Insurance Agent
AMERICAN INCOME LIFE
Miami, FL
03.2019 - 10.2019
- Organized personal schedule and set customer appointments
- Conducted in-home sales presentations to customers
- Created great relationships with customers in order to obtain strong referrals
- Made sure personal weekly goals were always met
- Memorized and rendered the company’s mission and benefits to clients.
Assistant Manager
SPRINT BY ADCOMM DIGITEL
Williamsburg, VA
03.2016 - 03.2019
- Organized special events such as receptions, promotions, and corporate meetings
- Lead and directed team members on effective methods, operations, and procedures
- Worked at an exceptional pace, while maintaining great customer service
- Correctly calculated in-store stock and maintained quality materials
- Organized team building meetings to go over store and individual goals and numbers
- Carefully trained and supervised staff
- Maintained sensitive customer information in a safe and accurate manner
- Conducted timely performance evaluations.
Service Manager
CHIPOTLE MEXICAN GRILL
Richmond, VA
02.2014 - 03.2016
- Carefully interviewed, selected, trained, and supervised staff
- Organized special events such as receptions, promotions, and corporate meetings
- Developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Actively participated in ongoing customer service programs to build sales and support within the community
- Lead and directed team members on effective methods, operations, and procedures
- Maintained a safe working and guest environment to reduce the risk of injury and accident
- Conducted timely performance evaluations
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Met and encouraged feedback from customers and used feedback to implement positive changes.
Education
ADVANCED DIPLOMA -
LAFAYETTE HIGH SCHOOL
VIRGINIA COMMONWEALTH UNIVERSITY
Some College (No Degree) - Cyber Security
Miami Dade College
Miami, FLSkills
- Operating systems Windows/MacOS
- Presentation software using PowerPoint, Access, Word, Excel and Google Spreadsheets
- Communication and collaboration tools
- Social Media
- Data Visualization
- Proficient in multiple business relationship strategies
- Technical Support Background
- Skilled in Python, Linux, Windows Servers, Networking Technologies, and Digital Forensics
Certification
- Life and Health Insurance Certified
- Cellular Technician Certified
- SERV SAFE Certified
- Apple Technical Specialist Certified
Timeline
Technical Specialist
APPLE
03.2022 - Current
Order Support Specialist
APPLE
09.2020 - 05.2021
Sales Specialist
APPLE
10.2019 - 03.2022
Life Insurance Agent
AMERICAN INCOME LIFE
03.2019 - 10.2019
Assistant Manager
SPRINT BY ADCOMM DIGITEL
03.2016 - 03.2019
Service Manager
CHIPOTLE MEXICAN GRILL
02.2014 - 03.2016
ADVANCED DIPLOMA -
LAFAYETTE HIGH SCHOOL
VIRGINIA COMMONWEALTH UNIVERSITY
Some College (No Degree) - Cyber Security
Miami Dade College
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