Florine Finney
Philadelphia,PA
Summary
Well-qualified Human Resource Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Human Resources Generalist
Community Council Health Systems
05.2022 - Current
- Responsible for HR information systems, onboarding, benefits administration, and employment law compliance assist with coordinating the development, documentation, and maintenance of operating processes, procedures, and data/records systems (e.g., PlanSource, Paychex.) Provides expertise on a broad and comprehensive range of human resources activities including recruitment, compensation, benefits administration, performance management, talent development, employment transactions, policy compliance, and other related HR functional areas
- Coordinates health, life, and disability insurance enrollments and communicates with service providers concerning routine administration; Assists in the planning, development, and modification of human resources programs to better serve the needs of CCHS and all of its employees; Organizes workflow and maintains order in such a way that meets internal and external expectations
- Assist in processing all documents and employee information in the HRIS system in a timely fashion- and ensures accuracy through HRIS system report reviews on a regular basis; Assist in providing advice and training to program management regarding adherence to applicable federal, state, and local laws and policies, and procedures.
- Facilitated criminal background check process for new hires.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Implemented and supervised orientation procedures for new hires.
- Improved operational processes resulting in productivity increase in HR department.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee benefits programs and assisted with open enrollment.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
Call Center Supervisor/Trainer
Axion Contact Center, LLC
08.2020 - 03.2021
- Supervised the work of customer service agents to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interviewed hiring and Training of contact center staff, through partnering with Human Resources
- Developed work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Led cross-functional recruiting teams to identify and hire candidates for positions in the healthcare field
- Assisted with hiring process; Manage and schedule appointments
- Assisted with the hiring, scheduling, and interviewing of all employees
- Managed and trained a full-time recruiting staff of 20+ people.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Trained and mentored 15 new personnel hired to fulfill various roles.
Job Developer/Recruiter
JEVS Human Services
01.2018 - 07.2020
- Searched for and recruit candidates for the hiring manager and developed a strong relationship with the hiring team
- Developed and maintained a strong pipeline of candidates for the position
- Developed recruitment strategy and conducted interview processes, including conducting background checks and reference checks
- Developed relationships with clients to increase retention and client loyalty through effective communication
- Scheduled interviews for candidates across 25 plus roles
- Helped with onboarding an average of 5 new employees each week
- Developed and maintained relationships with potential clients and provided ongoing training to ensure that they are successful in their career
- Created marketing plans and strategies to increase employee engagement
- Developed strategies to attract qualified applicants, and recruit new candidates
- Maintained strong working knowledge of recruitment and selection strategies for clients
- Maintained and developed recruitment plan and recruited all new candidates, conducted interviews, and trained all staff
- Created and Maintain job postings for potential applicants
- Maintained candidate tracking systems to ensure all new candidates have a thorough understanding of the job description and offer criteria
- Assisted with the interviewing process for all candidates, conducting background checks and drug screens
- Utilized company's social media to increase brand recognition and generate new business opportunities
- Utilized social networking to recruit and interview prospective employees, including networking with employers and community organizations
- Utilized company's online recruiting tools to identify and select candidates.
Benefits Enrollment Counselor
Pro Unlimited (Cigna)
08.2012 - 12.2019
- Liaison between carrier and vendor and clients
- Maintained client plan documents
- Attended annual enrollment meetings and client meetings and conducted benefit fairs and group presentations with employers of various companies
- Proficient knowledge of all medical products such as HSA and HRA plans
- Consulted experience in the health and benefits discipline with an emphasis on health benefits.
- Prepared enrollment and benefits documentation and disseminated communications and changes in coordination with HR managers.
- Guided and mentored other HR team members regarding benefits system tools and capabilities.
- Conducted new hire and open enrollment orientations, processed benefit enrollments and managed eligibility files.
- Consulted with and counseled employees on eligibility for insurance, amounts of coverage, and claims procedures.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Utilization Management Technician
AmeriHealth Mercy
07.2015 - 05.2017
- Received calls, faxes, and portal submissions from providers regarding the authorization process for plan members
- Facilitated the authorization process for requests that do not require clinical criteria application or judgment
- Interacted with facilities, vendors, providers, and other staff to facilitate receipt of information, and /or records for prompt review and response
- Identifies and reports member and provider educational opportunities to the Manager
- Accurately answered questions regarding Utilization Management requirements for members and providers
- Supported Utilization Management nurses by generating and assigning cases for review.
Customer Service Representative
AmeriHealth Mercy
01.2013 - 07.2015
- Responded in a timely manner, professional and courteous manner to all member, and provider inquiries
- Developed and enhanced customer relationships by responding to customer inquiries and resolving customer concerns to meet or exceed customer service requirements
- Researched customer information by effectively using internal technical tools response to inquiries including, but not limited to, authorizations, payments, denials, and coordination of benefits
- Interfaced with customers by telephone and/or correspondence to respond to and resolve customer concerns
- Maintained complete accurate documentation of all customer interactions and maintain production levels and quality goals.
Education
Some College (No Degree) -
Eastern Gateway Community College
HRCP-HR.com PHR -Human Resources Certification- class 2023 -
12.2023
A.A in Information Technology & Technology -
Peirce College
Philadelphia, PA12.2010
B.A. in Organization Leadership and Management - undefined
Peirce College
Philadelphia, PA06.2021
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access, Teams, PowerPoint); as well as experience with HRIS/HCM software, Paychex, Docu-Sign
Timeline
Human Resources Generalist
Community Council Health Systems
05.2022 - Current
Call Center Supervisor/Trainer
Axion Contact Center, LLC
08.2020 - 03.2021
Job Developer/Recruiter
JEVS Human Services
01.2018 - 07.2020
Utilization Management Technician
AmeriHealth Mercy
07.2015 - 05.2017
Customer Service Representative
AmeriHealth Mercy
01.2013 - 07.2015
Benefits Enrollment Counselor
Pro Unlimited (Cigna)
08.2012 - 12.2019
B.A. in Organization Leadership and Management - undefined
Peirce College
Some College (No Degree) -
Eastern Gateway Community College
HRCP-HR.com PHR -Human Resources Certification- class 2023 -
A.A in Information Technology & Technology -
Peirce College
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