FLORISSA CLARIN
Mission Hills,USA
Summary
Home health professional with over fifteen years of experience and a vocational nursing background. Proven ability to enhance service delivery through strong collaboration and adaptability in dynamic environments. Detail-oriented with extensive research skills to ensure compliance with healthcare accreditation standards. Energetic and resourceful Office Manager, skilled in optimizing operational functions and driving business success through advanced organizational and technical expertise. Experienced case manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
3
3
Certification
3
3
Diploma
Work History
Office Manager/Care Coordinator/Quality Assurance Coordinator
Insight Home Health Care Inc.
Mission Hills, USA
04.2024 - Current
- Supervised staff, organized schedules, and delegated tasks effectively.
- Maintained a systematic filing process for records and correspondence.
- Responded to customer inquiries via phone and email with professionalism.
- Reviewed completed work for consistency, quality, and compliance standards.
- Monitored performance trends to identify improvement opportunities in QA processes.
- Conducted audits to assess QA effectiveness and adherence to treatment plans.
- Implemented preventive measures to reduce issues and minimize re-hospitalization rates.
- Collaborated with teams to execute comprehensive QA audits.
Quality Assurance/Office Manager
Aasta Home Health Care Inc.
Northridge, USA
01.2022 - 03.2024
- Supervised staff, organized schedules, and delegated tasks effectively.
- Provided leadership and mentoring to new employees on company programs.
- Implemented quality control measures to maintain company standards.
- Reviewed completed work for consistency, quality, and compliance.
Quality Assurance
Active Plus Home Health Care, Inc.
Van Nuys, USA
05.2019 - 12.2021
- Created Quality Assurance Performance Improvement Plan by analyzing monthly, quarterly, and yearly data from Performance Improvement Program reviews.
- Identified opportunities for improvement through comprehensive data collection and analysis.
- Ensured compliance with established Home Health policies during survey processes.
- Conducted quarterly audits of patient charts to validate documentation adherence to home health standards.
Administrative Assistant
Jubilee Home Health Care, Inc.
Simi Valley, USA
08.2014 - 05.2019
- Maintained accurate office supplies inventory by regularly assessing stock levels.
- Facilitated interdepartmental communication to promote collaboration and efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring confidentiality.
- Provided administrative support to executive team, including meeting scheduling and calendar management.
- Managed daily office operations to ensure smooth functionality of workplace.
- Maintained office supplies inventory to support operational needs and reduce downtime.
- Streamlined communication across departments to enhance workflow and information sharing.
- Ensured accuracy of records through meticulous organization of filing systems.
Admin Assistant/Office Manager
Professional Care Home Health Care, Inc.
Simi Valley, USA
09.2009 - 08.2014
- Delegated tasks to staff, establishing clear priorities and goals.
- Mediated conflicts among employees to achieve effective resolutions.
- Reviewed completed work to ensure quality, consistency, and adherence to standards.
- Implemented quality control measures to maintain company benchmarks.
- Managed and coordinated office functions to enhance operational efficiency.
- Provided leadership and mentorship to new hires on company programs.
- Conducted interviews for prospective employees, offering insights for HR hiring decisions.
- Maintained professionalism under pressure, effectively diffusing tense situations.
Teacher
ABC Little Schools
Van Nuys, USA
07.1997 - 01.2003
- Encouraged critical thinking and problem-solving strategies among students.
- Developed and implemented lesson plans aligned with curriculum objectives.
- Provided individualized instruction to address diverse student needs.
- Maintained safe, orderly learning environments to foster student engagement.
- Created meaningful projects enabling students to apply knowledge in real-world contexts.
- Assessed student performance through tests, quizzes, and various evaluations.
- Scheduled parent-teacher conferences to communicate student progress effectively.
- Enforced school rules to sustain appropriate learning conditions for all students.
Dental Assistant
Orthodontic Clinic
Mission Hills, USA
12.1996 - 07.1997
- Sterilized instruments per established guidelines and protocols.
- Maintained organized, clean environment throughout office to enhance patient experience.
- Assisted dentist with patient treatment, including taking medical histories and vital signs.
- Provided chair-side support during dental procedures to improve efficiency.
- Took digital X-rays, including bitewing and panoramic views, for diagnostic purposes.
- Ordered necessary supplies to ensure smooth daily operations of practice.
- Fabricated temporary crowns and bridges from impressions provided by dentist.
- Ensured compliance with infection control policies and maintained inventory levels of dental supplies.
Education
Medical Office Assistant
Stratford Career Institute
Albans, VT01-2013
Vocational Nursing -
Preferred College of Nursing
Van Nuys, CA01.2008
Early Childhood Education -
Los Angeles Valley College
Van Nuys, CA01.1998
Dental Assistant -
Bryman College
Van Nuys, CA01.1996
Skills
- Bilingual (Tagalog and English)
- Typing speed 40-60 wpm
- Team collaboration
- Adaptability and flexibility
- Leadership skills
- Communication skills
- Self-awareness
- Open-mindedness
- Problem solving
- Organizational skills
- Time management
- Quality assurance
- Data analysis
- Document management
- Audit compliance
- Office management
- Staff supervision
- Employee training
- Process improvement
- Leadership development
- Strategic planning
- Clerical support
- Policy implementation
- Conflict resolution
- Operations management
- Staff training and development
- Data entry and management
- Workforce optimization
- Policy modification and compliance monitoring
- Office administration
- Compliance monitoring
- Performance improvement
- Documentation and control
- Policy development
- Administrative oversight
Certification
Available upon request
References
References available upon request.
Timeline
Office Manager/Care Coordinator/Quality Assurance Coordinator
Insight Home Health Care Inc.
04.2024 - Current
Quality Assurance/Office Manager
Aasta Home Health Care Inc.
01.2022 - 03.2024
Quality Assurance
Active Plus Home Health Care, Inc.
05.2019 - 12.2021
Administrative Assistant
Jubilee Home Health Care, Inc.
08.2014 - 05.2019
Admin Assistant/Office Manager
Professional Care Home Health Care, Inc.
09.2009 - 08.2014
Teacher
ABC Little Schools
07.1997 - 01.2003
Dental Assistant
Orthodontic Clinic
12.1996 - 07.1997
Medical Office Assistant
Stratford Career Institute
Vocational Nursing -
Preferred College of Nursing
Early Childhood Education -
Los Angeles Valley College
Dental Assistant -
Bryman College
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