Floriza Contreras
Davenport
Summary
Dynamic Product Support Specialist at Nu Skin Experience Center with a proven track record in enhancing customer satisfaction through effective troubleshooting and cross-functional collaboration. Skilled in network troubleshooting and fostering team morale, I successfully mentored new staff and advocated for product improvements, significantly boosting support efficiency and client trust.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Product Support Specialist
Nu Skin Experience Center
06.2020 - 11.2024
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Assisted marketing efforts by reviewing promotional materials from a technical perspective, ensuring accuracy and clarity in messaging.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Maintained up-to-date knowledge of industry trends and competitor offerings, enabling more effective client consultations when discussing product benefits.
- Mentored new Product Support Specialists, fostering a positive work environment that encouraged professional growth.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Resolved customer issues to improve overall satisfaction, utilizing deep understanding of product features.
- Advocated for customers' needs, influencing future product roadmaps with real user feedback.
- Boosted team morale and efficiency by introducing peer recognition program for outstanding customer service.
- Enhanced product knowledge across team by leading regular training sessions.
Production Line Worker
Young Living
08.2019 - 07.2020
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Prioritized tasks to meet personal and team production targets.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained new employees by demonstrating operation of production line machinery.
Nutritionist
Suramericana Insurance, Comfenalco,
08.2008 - 08.2018
- Educated clients on the importance of proper nutrition and provided guidance for making healthier food choices.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Managed a team of dietetic interns to provide quality clinical nutrition services within a hospital setting efficiently.
Food Service Manager
Estrada Navarro Ltda., Sodexo (Colombia)
05.2003 - 08.2008
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
Education
Bachelor of Science - Human Nutrition
Universidad Del Atlantico
Barranquilla, Colombia08-2003
Skills
- Network troubleshooting
- Remote support
- Telephone support
- Hardware troubleshooting
- Service desk operations
- Schedule coordination
- Cross-functional collaboration
- System administration
- Teamwork and collaboration
- Customer service
- Microsoft windows and office
- Multitasking
- Friendly and patient
- Self motivation
- Training development
- Staff leadership
- Staff supervision
- Performance evaluations
- Staff motivation
- Cost control
- Health inspections
- Food safety management
- Problem-solving
- Employee supervision
- Scheduling staff
- Employee performance evaluations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Product Support Specialist
Nu Skin Experience Center
06.2020 - 11.2024
Production Line Worker
Young Living
08.2019 - 07.2020
Nutritionist
Suramericana Insurance, Comfenalco,
08.2008 - 08.2018
Food Service Manager
Estrada Navarro Ltda., Sodexo (Colombia)
05.2003 - 08.2008
Bachelor of Science - Human Nutrition
Universidad Del Atlantico
Similar Profiles
Tatiana ElsheikhTatiana Elsheikh
Account Executive at Nu SkinAccount Executive at Nu Skin
URJINKHAND ZORIGTBAATARURJINKHAND ZORIGTBAATAR
Experience Center Representative at Nu Skin LLCExperience Center Representative at Nu Skin LLC
Jayson LagadoJayson Lagado
Warehouse Assistant at Nu SkinWarehouse Assistant at Nu Skin
Kimmy GraueKimmy Graue
Restaurant Manager at IservRestaurant Manager at Iserv
Brian PeckhamBrian Peckham
Banquet Chef at Hotel BlackhawkBanquet Chef at Hotel Blackhawk