Flor J. Vega
Summary
Organized, dependable, enthusiastic, hardworking, passionate and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated to learn, grow and excel.
Overview
18
18
years of professional experience
Work History
Interim CRM Manager
Bunker Hill Community College
06.2022 - Current
- Supporting Admissions and Recruitment with all aspects of the new student application and all related processes, reports, communication plans, tracking, reporting, training, customer relations protocols, and refinement
- Creating training documents related to admissions procedures and policies and the CRM
- Training new users and providing ongoing support to existing users across different departments
- Assigning and modifying user profiles, roles, and permission sets to ensure proper access to data and system security
- Collaborating and working across departments that are engaging with the CRM
- Serve as the primary resource for the Admissions and Recruitment Office in building email templates, communications campaigns, managing events, and building needed reports
- Monitoring student data moving from TargetX and into the SIS system, Colleague utilizing Axiom
- Monitoring overall processing of matriculating student applications
- Processing applications and addressing errors in processing
- Responding to emails, scanning transcripts, and uploading them to Perceptive Content and TargetX
- Testing CRM platform updates and maintenance, ensuring optimal performance
- Streamlining internal processes by integrating CRM software with other business systems, enhancing team efficiency.
EDP System Analyst I
Bunker Hill Community College
11.2018 - 06.2022
- Respond to student inquiries
- Field and respond to telephone and email inquiries about academic and administrative policies and procedures
- Help prepare for internal and external audits and assists with routine, daily project
- Process incoming documents as high school transcripts, high school diplomas, college transcripts, seat acceptance
- Provide customer service to prospective students and campus partners
- Helped in implementation of New CRM System (Communication Resource Management) - Radius
- Processed data transfer manually from Radius into Colleague four times day
- Process newly incoming online applications for general and selective programs
- Post acceptance letters for students in Admissions Self-Service
- Create Views/reports in Radius for processing staff and Director of Admissions
- Designed communications plans for accepted, incomplete, prospective students
- Create SOP's for Admissions Office
- Train and continuously update training manual for processing applications, posting decisions letters, etc
- For Admissions Office
- Trained Registrar's Office, Student Central, and Dual Enrollment on Radius
- Correct or troubleshoot errors or complications with Radius
- Provide support to International Office and Dual Enrollment
- Calculate High School GPA's
- Scan and link student documents into ImageNow
- Activate, error, decline, or postponed student program applications
- Coordinate data with Advising, Assessment, and Financial Aid departments
- Helped create Applications Forms and Iterations (online application) In Radius
- Provide access to Radius System
- Create Events registrations, communications: in-campus and online Information Sessions, high school or partners events
- Prepare multiple reports from Zogotech and Radius for Director of Admissions, Deans, and Department Chairs
- Help collect documents for yearly audits for Admissions and Financial Aid
Clerk VI
Bunker Hill Community College
06.2015 - 11.2018
- Answered incoming calls, triage and manage more complex telephone calls
- Responded to student inquiries
- Processed unofficial transcript requests
- Fielded and responded to in-person, telephone, and email inquiries about academic and administrative policies and procedures
- Helped prepare for internal and external audits and assists with routine, daily project
- Processed new student paper applications daily for multiple student populations, including first-time students, transfer students
- Processed student requested changes such as deferrals, student information changes, and admit/declines
- Made residency decisions for incoming applicants/students
- Processed incoming documents as high school transcript, high school diplomas, college transcripts, seat acceptance
- Provided customer service to prospective students and campus partners
- Helped in implementation of New CRM System (Communication Resource Management) - Radius
- Processed data transfer manually from Radius into Colleague four times day
- Processed newly incoming online applications for acceptance
- Posted acceptance letters for students into Admissions Self-Service
- Created Views/reports in Radius for processing staff and Director of Admissions
- Designed communications plans for accepted, incomplete, prospective students
- Created SOP's for Admissions Office
- Trained and created training manual for processing applications, posting decisions letters, etc
- For Admissions Office
- Trained Registrar's Office, Student Central, and Dual Enrollment on Radius
- Corrected or troubleshoot errors or complications with Radius
- Provided support to International Office and Dual Enrollment
- Calculated High School GPA's
- Processed new course registrations, add/drop documents
- Collect payments from newly accepted applicants
- Generated daily acceptance letters through Student System to be mailed
- Processed Selective Program Applications for Nursing and Medical Imaging Programs
- Scanned and linked student documents into ImageNow
- Activated, error, declined, or postponed student program applications
- Coordinated data with Advising, Assessment, and Financial Aid departments
- Serve as Interpreter (Spanish)
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, and email correspondence.
Clerk V
Bunker Hill Community College
08.2012 - 06.2015
- Answered incoming calls, triage and manage more complex telephone calls
- Responded to student inquiries
- Processed unofficial transcript requests
- Fielded and responded to in-person, telephone, and email inquiries about academic and administrative policies and procedures
- Helped prepare for internal and external audits and assists with routine, daily project
- Processed new student paper applications daily for multiple student populations, including first-time students, transfer students
- Processed student requested changes such as deferrals, student information changes, and admit/declines
- Made residency decisions for incoming applicants/students
- Processed incoming documents as high school transcript, high school diplomas, college transcripts, seat acceptance
- Provided customer service to prospective students and campus partners
- Processed new course registrations, add/drop documents
- Collect payments from newly accepted applicants
- Generated daily acceptance letters through Student System to be mailed
- Processed Selective Program Applications for Nursing and Medical Imaging Programs
- Scanned and linked student documents into ImageNow
- Activated, error, declined, or postponed student program applications
- Coordinated data with Advising, Assessment, and Financial Aid departments
- Serve as Interpreter (Spanish)
Patient Care Service Representative
Whittier Street Health Center
06.2011 - 08.2012
- Answer incoming telephone calls
- Establish provider schedule/calendar, and review schedule on weekly basis to minimize conflicts
- Register and/or update demographic information, PCP, insurance, and other essential information for all patients
- Schedule, reschedule, cancel and confirm patient appointments via telephone or in-person
- Perform all check-in and out functions
- Verify demographic and insurance information utilizing computer system
- Act as liaison between patient and practice staff to ensure optimal flow and service delivery
- Triage and manage more complex telephone calls
- Collect co-payments from patients for appropriately managed care plans and process co-pays for deposit
- Take clinical messages, confirms appointments/schedule walk-ins appointments with triage nurses'
- Generate weekly/annual reminder letters for appointments and/or call patients
- Perform daily management of encounter forms and processing and reconcilement
- Provide basic information and instruction to patients regarding practice at Health Center
- Take complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers
- Book referrals for patients as directed by provider
- Serve as Interpreter (Spanish)
Enrollment Specialist
Quincy College
10.2006 - 11.2009
- Processed payments of admission applications, registration, add/drop, transcripts, tuition, etc
- Prepared monthly reports on numbers of transaction
- Provided accurate documentation on students for Board Licensure, State Boards and Verification Agencies, etc
- Collected & processed student degree audits for graduation and provided prompt and accurate information to students regarding successful progress towards completion of their degree
- Maintained and processed student academic records, admissions applications, and registration materials, including transcripts, enrollment verification, and student demographic changes, and verify requests regarding same
- Provided administrative support and prompt response to phone calls, emails, faxes, incoming mail, and other requests from students and constituents
- Assisted in maintenance of student records in Enrollment Services, I.e., Data entry of student immunizations, and Transfer Credits, CLEP, and Experiential Learning for students on Student Database
- Managed duplicate entries by transferring academic information onto new student records and deleting unneeded information
- Facilitated class list, grade sheet, incomplete and grade change forms, as also ensure timely submission of such forms to/from faculty
- Advised students on course registrations
- Processed archive (, ) transcript from Microfilm
- Problem solved, conducted research and analysis to resolve student disputes as related to records and registrations
- Collaborated with administrators, deans, faculty, IT, and admissions counselors to facilitate and improve service to students, including registration, record policy questions, etc
- Distributed faculty checks after collecting final grade sheets and attendance
- Created New Audit Forms for upcoming Academic Year
- Assisted in all college functions, including but not limited to orientation, open house, welcome sessions, commencements, honors convivium, community, and college meeting
Education
Master of Science - Management
Cambridge College
Cambridge, MA06.2024
Bachelor of Science - Management
Cambridge College
Cambridge, MA01.2022
Associate of Applied Science - Business Management
Gibbs College
Boston, MA01.2002
Skills
- Keyboarding-70 wpm
- Proficient in Mac & PC
- Campus 2000 (C2K)
- DATATEL (Colleague Database)
- Microsoft Suite
- AS400 (Student Database)
- WorldPay (Credit Card-Citizens Bank)
- ImageNow/Perceptive Content
- Radius (CRM)
- TargetX (CRM)
- Axiom
- Citrix (Patient Database)
- Exvault
- Nehen/Gateway / Emdeon/ Celticare /NHP/(Ins Verification)
- TES-Transfer Credits
Languages
Spanish
Native or Bilingual
Timeline
Interim CRM Manager
Bunker Hill Community College
06.2022 - Current
EDP System Analyst I
Bunker Hill Community College
11.2018 - 06.2022
Clerk VI
Bunker Hill Community College
06.2015 - 11.2018
Clerk V
Bunker Hill Community College
08.2012 - 06.2015
Patient Care Service Representative
Whittier Street Health Center
06.2011 - 08.2012
Enrollment Specialist
Quincy College
10.2006 - 11.2009
Master of Science - Management
Cambridge College
Bachelor of Science - Management
Cambridge College
Associate of Applied Science - Business Management
Gibbs College
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