FLOR MARIA CHOY
San Francisco,CA
Summary
San Francisco State University graduate with a B.A in Criminal Justice and Minor in Race & Resistance. With 2+ years' experience in retail and leading youth projects and community-based mentoring. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Practice Coordinator 3, Plastic & Reconstructive Surgery
UCSF Medical Center
10.2021 - Current
- Coordinating practice operations, surgery scheduling, CPT coding, insurance authorization, patient phone and email communications, quality and safety protocols, and supporting multiple clinical providers
- Co-leading monthly Truth North Bored and representing department patient experience
- Pre-authorize and appeal all medical and surgical procedures with both contracted and non-contracted insurances
- Overseeing multiple providers in-office clinics and calendar scheduling
- Presenting & collecting weekly OR utilization data and regulating OR block time release
- Coordinating Gender Affirming services with UCSF Gender Affirming Health Program
- Securing surgical consent for cosmetic services, identify cases, price guidelines, quote prices and arrange payment
- Handling patient complaints and urgent in-office escalations.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Trained interns and newly hired team members on office procedures and computer system.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
Patient Care Coordinator
Mindful Health Solution
07.2021 - 10.2021
- Using data to do analytical tasking and charting tasks relating to patients' information
- Communicating with patients about their status and conditions through emails, phones, and face-to-face conversations
- Managing patient accounts with contact information, insurance, and financial information in a confidential manner
- Scheduling patient visits and answering questions, including billing and preparation.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
TEMP PRACTICE COORDINATOR 3, PLASTIC & RECONSTRUCTIVE SURGERY
UCSF Medical Center
01.2021 - 06.2021
- Coordinating practice operations, surgery scheduling, CPT coding, insurance authorization, patient phone and email communications, quality and safety protocols, and supporting multiple clinical providers
- Co-leading monthly Truth North Bored and representing department patient experience
- Pre-authorize and appeal all medical and surgical procedures with both contracted and non-contracted insurances
- Overseeing multiple providers in-office clinics and calendar scheduling
- Securing surgical consent for cosmetic services, identify cases, price guidelines, quote prices and arrange payment
- Handling patient complaints and urgent in-office escalations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Balanced deposits and credit card payments each day.
- Organized patient records and database to facilitate information storage and retrieval.
Education
B.A in Criminal Justice & Minor in Race and Resistance -
San Francisco State University
San Francisco, CA12.2020
Skills
- Punctual
- Time Management
- Multi-task Management
- Patient Organized
- Health Care Billing
- Problem solving ability
- Microsoft Word
- Outlook
- Excel
- Verbal and written communication
- Office Administration
Volunteer Experience
Health & Wellness Inter, International Rescue Committee, Oakland, CA, Internship, 08/01/20, 03/01/21, Scheduled doctor appointments and transportation arrangements for clients with special medical needs, Completed intake forms and applications (in-home care, public health nurse, Metro Access, Seattle City Light, SSI, etc.), Managed client case files and document services (electronic and hard copies), Fulfill other case management and administrative support as assigned by supervising Caseworker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Practice Coordinator 3, Plastic & Reconstructive Surgery
UCSF Medical Center
10.2021 - Current
Patient Care Coordinator
Mindful Health Solution
07.2021 - 10.2021
TEMP PRACTICE COORDINATOR 3, PLASTIC & RECONSTRUCTIVE SURGERY
UCSF Medical Center
01.2021 - 06.2021
B.A in Criminal Justice & Minor in Race and Resistance -
San Francisco State University
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