Flor Michele Rodriguez
Montclair,CA
Summary
Diligent professional dedicated to applying customer service experience and multitasking proficiency to create a secure atmosphere and elevate customer satisfaction
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
Riverside, CA
06.2023 - Current
- Oversee trucking gate operations to facilitate the smooth entry and exit of vehicles.
- Log detailed information of trucks entering the facility for accurate documentation.
- Verify credentials and ensure compliance with facility protocols for all vehicles.
- Monitor gate activity to maintain security and address any irregularities.
- Provide friendly and professional assistance to employees, visitors, and customers.
Service Deli Clerk
Vons
Yorba Linda, CA
09.2020 - 06.2023
- Maintained professionalism during conflicts, ensuring satisfactory resolutions for customers.
- Acquired skills to enhance team support and better meet customer needs.
- Received and rotated inventory by dates to ensure freshness and usability.
- Updated displays and customer-facing areas to promote special items effectively.
- Answered telephone inquiries regarding menu items and services, aiding informed customer decisions.
- Operated slicers and equipment per company guidelines to reduce accidents and injuries.
Data Entry Clerk
Hoffmeyer Company
Buena Park, CA
10.2018 - 03.2019
- Revised and prepared invoices for submission to Accounts Payables/Receivables.
- Conducted follow-up emails and phone calls to confirm receipt of invoices and facilitate payments.
- Managed daily inquiries and requests, ensuring responses met mandated timeframes.
- Maintained focus during extended periods to perform tasks accurately and efficiently.
Customer Service Representative
Gold Acceptance Financial Services
Orange, CA
10.2014 - 09.2018
- Entered customer applications received in a timely and accurate manner
- Verified/gathered proper and accurate information and documentation
- Mitigated risk while assessing applications to become possible deals
- Placed calls on past due accounts to help customers reconcile their account and avoid future penalties.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Bible Teacher/ Missionary
Igreja Cristã Intl São Paulo Church Brazil
06.2012 - 09.2014
- Assisted in homeschooling an ADHD diagnosed child by providing a routine for each lesson in curriculum.
- Developed lesson plans according to Church's curriculum and general bible study in English, Spanish, and Portuguese.
- Worked with ministry team to gather materials for lessons.
Outdoor Vendor
Disneyland
Anaheim, CA
02.2011 - 04.2012
- Replaced and adjusted signage to accurately reflect product offerings and promotional pricing.
- Verified boxed merchandise accuracy against documentation, minimizing errors.
- Engaged customers through effective verbal communication to assess needs and requirements.
Retail Store Associate
Ross Retail Store
Huntington Beach, CA
06.2009 - 02.2011
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Answered telephone to give callers store information and look up order details.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Followed loss prevention guidelines to deter theft.
Billing and Coding Intern
Bienestar Medical Center
Santa Ana, CA
02.2010 - 04.2010
- Created Capitation Visits & Followed Pregnancy Delivery Billing
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed insurance verification, pre-certification and pre-authorization.
- Performed data import, scanning or manual keying processes to verify invoice accuracy
Education
Medical Billing Certificate - Medical Billing
Everest College
Anaheim04.2010
High School Diploma -
Los Amigos High School
Fountain Valley06.2008
Skills
- Customer service and support
- Access control management
- Typing proficiency (60 WPM)
- Dependability and punctuality
- Adaptability and flexibility
- Professional demeanor
- Multitasking and organization
- Attention to detail
- Communication skills
- Conflict resolution strategies
References
References Upon Request
Languages
Certification
- Guard Card
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Security Professional
Allied Universal Security Services
06.2023 - Current
Service Deli Clerk
Vons
09.2020 - 06.2023
Data Entry Clerk
Hoffmeyer Company
10.2018 - 03.2019
Customer Service Representative
Gold Acceptance Financial Services
10.2014 - 09.2018
Bible Teacher/ Missionary
Igreja Cristã Intl São Paulo Church Brazil
06.2012 - 09.2014
Outdoor Vendor
Disneyland
02.2011 - 04.2012
Billing and Coding Intern
Bienestar Medical Center
02.2010 - 04.2010
Retail Store Associate
Ross Retail Store
06.2009 - 02.2011
Medical Billing Certificate - Medical Billing
Everest College
High School Diploma -
Los Amigos High School
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