Floroniquia Battie

Operations Manager

Cvs Pharmacy Inc.

Spring, TX

04.2016 - Current

Ensured compliance with workplace safety regulations and customer confidentiality standards.
Efficiently processed transactions for prescription orders at cash register.
Collaborated closely with pharmacist to deliver quality customer care.
Evaluated documentation for accuracy in shipping and invoicing processes.
Managed inventory by overseeing merchandising decisions and replenishment strategies.
Provided exceptional service through positive communication with customers.
Mentored team members to enhance productivity and operational efficiency.
Maintained knowledge of promotions and policies to assist customers effectively.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Coordinated cross-functional teams to ensure timely delivery of products and services.
Monitored and improved efficiency of processes, team performance, and customer service.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Developed and implemented operational procedures to ensure quality standards are met.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Improved morale and management communication by creating employee recognition and rewards practices.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared staff work schedules and assigned team members to specific duties.