FLORENCE A. TORTO
Carlisle,PA
Summary
Efficiently manage administrative needs for busy administrative office with strong organizational, file management and customer service skills. Write professional correspondence, file documentation and coordinate outside paperwork to meet all needs. Excellent clerical, financial and operational knowledge useful for Human Resource settings.
Overview
8
8
years of professional experience
Work History
Airport Staff Assistant
American Airlines
Newark, NJ
10.2018 - Current
- Maintained and updated office records to support work of 250 associates.
- Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
- Provided administrative support to the staff, including scheduling appointments and organizing files.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Greeted clients, answered phones and provided customer service assistance.
- Coordinated travel arrangements for staff members.
- Served as liaison between the department and external contacts.
- Created spreadsheets in Excel to track data related to projects.
- Maintained filing systems both electronically and manually.
- Monitored budget expenses and prepared monthly financial reports.
Baggage Service Agent Supervisor
American Airlines, EWR
Newark, NJ
11.2015 - 10.2018
- Tracked down lost luggage for over 50 customers daily.
- Called customers when bags arrived to provide updates.
- Handled payments for lost or damaged luggage.
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Processed incoming and outgoing luggage for flights, ensuring that bags were correctly labeled and loaded into appropriate compartments.
- Inspected checked baggage for prohibited items and ensured compliance with federal regulations.
- Provided customer service assistance to travelers by answering questions regarding airline policies and procedures.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Used digital database to keep records of units and stock moved.
Education
Associate of Applied Science - Social Sciences
Essex County College
Newark, NJ05.2007
Skills
- Planning and Organization
- Bookkeeping
- Data Entry
- Accounts Payable and Receivable
- Schedule Coordination
- Verbal and Written Communication
- Administrative Support
- Office Equipment Troubleshooting
- Microsoft Office Suite
- Reporting and Documentation
Languages
English
Native/ Bilingual
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Airport Staff Assistant
American Airlines
10.2018 - Current
Baggage Service Agent Supervisor
American Airlines, EWR
11.2015 - 10.2018
Associate of Applied Science - Social Sciences
Essex County College
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