Floy Thomas

• Positioned imaging films for review and supported technologist during film processing tasks.
• Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
• Transported patients between treatment areas to promote system efficiency and good traffic flow.
• Cultivated mutually beneficial working relationships with coworkers, managers and physicians to promote efficient service delivery.
• Prepared and administered contrast materials, radiopharmaceuticals, anesthetic and antispasmodic drugs for imaging procedures.
• Handled private and confidential information in compliance with hospital policies and procedures.
• Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
• Processed, labeled and organized diagnostic images to match with patient records.
• Delivered age-appropriate patient care that complied with state and federal policies and procedures.
• Utilized medical terminology and imaging knowledge to improve testing functionality and accuracy.

• Quickly and accurately counted drawers at start and end of each shift.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
• Trained team members on cash register operation and cash handling.
• Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
• Communicated with customers and team members to solve problems.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Helped customers complete purchases, locate items and join reward programs.
• Educated employees on register use, merchandising and customer service.

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• Assisted customers by answering questions and fulfilling requests.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Received and processed customer payments.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Processed product returns and assisted customers with other selections.

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• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Provided positive first impressions to welcome existing, new and potential customers.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.