Floyd Barfield Jr.
Covington,GA
Summary
Proven Field Service Representative with a track record of enhancing customer satisfaction and productivity at Builder First Source. Leveraged diagnostic skills and adaptability to change, leading to significant improvements in field operations. Recognized for exceptional service delivery and ability to resolve complex technical issues, ensuring high-quality standards and fostering client trust.
Overview
30
30
years of professional experience
Work History
Field Service Representative
Builder First Source
05.2013 - Current
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Worked with diverse types of weather and ground conditions.
- Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.
Service Technician
Pro Builders Inc
08.1994 - 10.2008
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Education
High School Diploma -
Columbia High School
Decatur, GA06.1988
Skills
- Adaptability to Change
- Field Operations
- Work Order Preparation
- Service Calls
Timeline
Field Service Representative
Builder First Source
05.2013 - Current
Service Technician
Pro Builders Inc
08.1994 - 10.2008
High School Diploma -
Columbia High School
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