Floyd Bassaragh
North Lauderdale,FL
Summary
Dynamic business owner with a proven track record at FLADE SERVICES LLC, excelling in customer relations and HVAC system design. Achieved significant client growth through targeted networking and elite service quality. Expert in technical troubleshooting, enhancing operational efficiency while fostering a motivated team to exceed customer expectations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
29
29
years of professional experience
Work History
Owner
FLADE SERVICES LLC
04.2014 - 03.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Continuously updated industry knowledge through participation in training sessions, seminars, and workshops to stay current on the latest HVAC technologies and techniques.
- Reduced callbacks from customers by thoroughly testing systems after repairs or installations to ensure optimal functioning.
- Supported colleagues in troubleshooting complex HVAC issues, sharing knowledge of best practices and innovative solutions.
- Streamlined workflow processes by maintaining accurate records of work performed, parts used, and time spent on each job site.
- Improved customer satisfaction by promptly responding to service calls and accurately diagnosing HVAC issues.
Service Manager
OZONE AC SERVICE
08.2005 - 10.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Provided exceptional customer service through clear communication, detailed explanations of services, and addressing any concerns or questions.
- Supported colleagues in troubleshooting complex HVAC issues, sharing knowledge of best practices and innovative solutions.
- Expedited project timelines by accurately estimating required materials for each job site, minimizing delays due to insufficient resources or supplies.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Repaired and replaced motors, bearings and belts.
Order Processing Specialist
Relli Technology
02.2003 - 01.2005
- Completed accurate order entry and data verification.
- Received and followed pick sheets to gather merchandise for customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Operated pallet jacks, forklifts and other equipment regularly.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
Inventory Control Analyst
Rexall Sundown Vitamins
07.1996 - 01.2003
- Checked work and purchase orders against actual materials and resolved variances.
- Helped create and improve inventory control policies.
- Increased order accuracy by conducting regular audits and implementing a robust quality control system.
- Conducted root cause analyses for discrepancies in inventory records, implementing corrective actions as needed.
- Reduced excess stock levels through strategic planning and demand forecasting, increasing cost efficiency.
- Optimized warehouse layout for improved accessibility, reducing time spent on locating items and fulfilling orders.
- Minimized stock obsolescence risks by regularly reviewing product shelf life information and making timely adjustments to stock rotation policies.
- Worked with different departments to keep inventory controlled according to established procedures.
Education
HVAC
Innovair Solutions Usa Inc Training Institute
Miami, FL01-2010
HVAC
Johnstone HVAC Training Institute
Fort Lauderdale, FL01-2000
Certificate of Technical Studies - Inventory Control
Rexall Sundown Training Institute
Boca Raton, FL01-1998
High School Diploma -
Glenmuir High
May Pen Clarendon Jamaica07-1993
Skills
- Customer relations
- Small business operations
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Project estimating
- Staff management
- Contract management
- Quality management systems
- Service quality assurance
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- HVAC and refrigeration systems
- Heating systems
- HVAC controls
- Air conditioning
- Refrigeration systems
- Indoor air quality
- HVAC system design
- Plumbing repairs
- Piping systems
- Warranty service
- Warehouse operations
- Equipment operations
- Shipping procedures
- Invoice processing
- Documentation
- Schedule management
- Vendor negotiations
- Inventory control
- Inventory organization
- Customer service
Timeline
Owner
FLADE SERVICES LLC
04.2014 - 03.2025
Service Manager
OZONE AC SERVICE
08.2005 - 10.2013
Order Processing Specialist
Relli Technology
02.2003 - 01.2005
Inventory Control Analyst
Rexall Sundown Vitamins
07.1996 - 01.2003
HVAC
Innovair Solutions Usa Inc Training Institute
HVAC
Johnstone HVAC Training Institute
Certificate of Technical Studies - Inventory Control
Rexall Sundown Training Institute
High School Diploma -
Glenmuir High
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