Floyd Elliott
St Louis,MO
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Lowes Home Improvment
Jacksonville, FL
06.2001 - 08.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Associate Of Arts And Sciences - Elementary Ed.
Forest Park Community College
St. Louis, Mo.05.2024
Skills
- Inter-department collaboration
- Budgeting and reporting
- Personnel training and development
- Complaint resolution
- Excellent time management skills
- Schedule Management
- Effective workflow management
Accomplishments
- Supervised team of 50 staff members.
- Achieved ultimate by completing demanding with accuracy and efficiency.
- Successfully recruited and trained 25 new customer service representatives.
Timeline
Customer Service Manager
Lowes Home Improvment
06.2001 - 08.2010
Associate Of Arts And Sciences - Elementary Ed.
Forest Park Community College
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