Floyd Gross III
Torrance,CA
Summary
Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player. Dedicated customer service professional with a proven track record of exceeding expectations. Recognized as an honor roll student and recipient of the Student of the Month award, demonstrating commitment to excellence. Exceptional communication skills coupled with adept time management abilities ensure seamless operations and client satisfaction. Possess strong leadership qualities and adeptness in guest services, contributing to team success and enhancing customer experiences. Dynamic customer service professional committed to continuous improvement and fostering team success. Proven ability to resolve challenges tactfully while maintaining a focus on meeting both short and long-term goals. Skilled in motivating colleagues to consistently achieve new levels of performance, driving collaboration and enhancing productivity. Adept at identifying opportunities for improvement and implementing strategies to optimize efficiency, ensuring exceptional service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager, To-Go Specialist, Host, Lead
Chili’s
Carson, CA
11.2021 - Current
- - Collaborate with team members to ensure smooth operation of the restaurant, including coordinating tasks and supporting colleagues during busy periods.
- - Lead by example, demonstrating professionalism, efficiency, and a positive attitude to inspire and motivate team members.
- - Problem-solve effectively to address customer concerns or issues, ensuring prompt resolution and maintaining customer satisfaction.
- - Delegate tasks as needed to optimize workflow and maximize team efficiency, while also providing guidance and support to team members.
- - Foster a culture of teamwork and collaboration by encouraging open communication and mutual respect among staff members.
- - Take initiative to identify areas for improvement in restaurant processes or procedures, and implement solutions to enhance overall operations.
- - Provide training and guidance to new team members, helping them integrate smoothly into the team and excel in their roles.
- - Lead team meetings or briefings to discuss goals, challenges, and strategies for improvement, encouraging input from all team members.
- - Take responsibility for maintaining a clean, organized, and safe work environment, adhering to health and safety regulations at all times.
- - Adapt quickly to changing circumstances or unexpected challenges, demonstrating flexibility and resourcefulness to ensure continued success in a fast-paced restaurant environment.
Education
High School Diploma - undefined
Narbonne High School
Harbor City, CA06.2021
Skills
- Multitasking
- Time Management
- Critical thinking
- Task Prioritization
- Schedule Management
- Microsoft Office
- Team Building
- Strong Communication
- Customer Service
Timeline
Assistant Manager, To-Go Specialist, Host, Lead
Chili’s
11.2021 - Current
High School Diploma - undefined
Narbonne High School