Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Floyd H Bowen III

Cuyahoga Falls,OH

Summary

Dedicated and results-driven automotive professional with over three decades of experience in electrical and mechanical engineering, specializing in triaging and resolving complex issues. Proven track record as a dynamic Service Advisor/Manager, excelling in day-to-day operations, employee management, and implementing advanced sales techniques, resulting in a substantial sales increase. Adept at hands-on electrical diagnostics and mechanical troubleshooting.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Shop Manager

LMS
01.2019 - Current
  • Oversee the management of inventory and parts, ensuring timely availability for repairs.
  • Provide exceptional customer service and maintain positive public relations.
  • Manage technician workflow, ensuring efficient and effective service delivery.
  • Specialize in servicing vehicle electrical systems, applying advanced diagnostic and repair skills.

Service Manager

Klaben Quicklane
11.2016 - 01.2019
  • Led customer service and sales initiatives, achieving high levels of customer satisfaction.
  • Managed workflow, employees, and inventory control to ensure optimal efficiency.
  • Implemented strategic inventory control measures, minimizing costs and maximizing resources.
  • Spearheaded implementation of enhanced customer service protocols, resulting in a notable increase in customer retention.

Service Advisor/Manager of Operations

Corcoran’s Auto Repair Service
11.2011 - 11.2016
  • Spearheaded day-to-day operations, meticulously managing employees, workflow, and inventory.
  • Excelled in electrical and mechanical triaging and resolution for diverse vehicle types.
  • Prepared and presented estimates with a focus on advanced sales techniques, resulting in a 70% sales increase.
  • Implemented a successful referral system, expanding the customer base and enhancing client satisfaction.

Owner/Operator

Sun Valley Auto Care
04.1995 - 10.2011
  • Specialized in electrical and mechanical diagnostics and repairs, showcasing expertise in identifying and resolving complex issues.
  • Managed a proficient team, overseeing human resources, marketing, and sales strategies.
  • Maintained optimal workflow and efficient day-to-day operations with an emphasis on electrical and mechanical problem-solving.
  • Provided technical training to staff, focusing on advanced engine and electrical diagnostic skills.

Skills

  • Electrical Diagnostics: Proven expertise in identifying and resolving electrical issues in various vehicle types, including in-depth training in advanced engine and electrical diagnostic skills
  • Mechanical Troubleshooting: Extensive experience in the hands-on identification and resolution of mechanical problems, demonstrating a keen ability to troubleshoot and repair diverse mechanical components
  • Workflow Management: Successfully managed day-to-day operations, including workflow optimization, to ensure efficiency in service delivery
  • Training and Development: Provided technical training to staff, focusing on advanced engine and electrical diagnostic skills Acquired ASE Certification, showcasing commitment to ongoing professional development

Certification

Ohio Edge Training (Ohio E-Check Certification Training)

  • Acquired advanced skills in engine and electrical diagnostics.
  • Demonstrated proficiency in addressing vehicle emission failures.

ASE Certified

  • This certification is a recognized standard of excellence within the industry, assuring employers and consumers alike of my proficiency and commitment to staying current with advancements in automotive technology.

Timeline

Shop Manager

LMS
01.2019 - Current

Service Manager

Klaben Quicklane
11.2016 - 01.2019

Service Advisor/Manager of Operations

Corcoran’s Auto Repair Service
11.2011 - 11.2016

Owner/Operator

Sun Valley Auto Care
04.1995 - 10.2011

Similar Profiles

CREATE PROFILE
Floyd H Bowen III