FLOYD K. DUKES JR.
Lincoln Park
Summary
A seasoned professional aiming for a role that fosters organizational growth and profitability, while offering challenges, promoting career advancement, and recognizing accomplishments with opportunities.
Overview
10
10
years of professional experience
Work History
Manager of Revenue Services (Insurance Verification)
Henry Ford Health
03.2025 - Current
- Manage the establishment of safety protocols, empathetic care, remarkable patient experiences, and operational efficiencies, while integrating programs to address patient needs within the hospital.
- A crucial contributor to the advancement and execution of enhancements in the revenue cycle process, as well as the evaluation and formulation of metrics to assess performance. Engages in quality assessment and ongoing quality improvement initiatives.
- Oversee, organize, or engage in a diverse range of operational and personnel activities associated with Insurance Verification, Self-Pay conversion strategies, Medicaid Eligibility Application Services, Inpatient and Outpatient Registration Services, Cash Operations, and other relevant front-end and billing procedures.
- Collaborate closely with fellow Managers, Directors, Vice Presidents, and external leaders to successfully execute special initiatives, including the Front Door Transformation and the Ascension Joint Venture, by leveraging my project management expertise.
- Deliver extensive understanding of state and governmental billing standards concerning insurances, including but not limited to Motor Vehicle accidents, Workers' Compensation, Medicaid, Group Health Plans, Blue Cross Blue Shield, and Medicare.
Supervisor of Financial Clearance
Henry Ford Health
02.2023 - 03.2025
- Oversees the Insurance Verification department, ensuring the implementation of optimal operational strategies that promote excellence in customer service, pre-service insurance verification, financial clearance, patient registration, and overall quality and efficiency.
- Coordinates employee schedules to guarantee adequate staffing levels that align with patient work queue demands.
- Develops and enhances departmental procedures, focusing on productivity and quality to achieve operational effectiveness and efficiency.
- Aids the Manager in executing organizational initiatives and strategies.
- Manages the department's budget, ensuring adherence to financial constraints while also undertaking project management responsibilities, including the redesign of the EMR work queue and support for the Medicaid Redetermination project.
Supervisor of Revenue Services
Henry Ford Wyandotte Hospital
11.2021 - 02.2023
- Oversees and organizes personnel involved in revenue cycle operations.
- Manages daily activities including admissions, insurance verification, and cash handling.
- Develops and enhances departmental protocols, productivity, and quality to ensure operational effectiveness and efficiency.
- Administers and oversees budgets while fostering employee engagement.
- Cultivates relationships with physicians, clinical staff, and other departmental leaders.
- Maintains professionalism and sets a positive example to uphold departmental standards.
Business Operations Coordinator
Henry Ford Health
12.2020 - 11.2021
- Supervised the daily functions of Health Screeners.
- Conducted talent acquisition and facilitated the onboarding process for new staff.
- Planned and arranged schedules for vendors and contractors.
- Oversaw budget management; ensured adherence to budget by sourcing the most competitive prices for supplies and services.
- Systematically organized and maintained employee records as required.
- Coordinated various events and projects, often managing multiple initiatives simultaneously.
- Executed business transactions including payroll, standing orders, invoices, and other financial documentation.
- Ensured compliance with operational standards and protocols.
- Developed strategies for improving operational efficiency.
- Fostered a collaborative work environment among team members.
Gastroenterology, Transplant Hepatology, & Advanced Therapeutic Endoscopy Fellowship Coordinator
Henry Ford Hospital
12.2018 - 12.2020
- Acted as a mentor for the fellows, serving as the primary point of contact and exemplifying exemplary leadership qualities.
- Collaborated with the Program Director and faculty to plan, develop, and execute quality improvement initiatives for the residency and fellowship programs.
- Functioned as a facilitator for the program by organizing meetings, leading, and coordinating conference calls, while also assessing the fellows' work and progress within the program.
- Offered guidance to residents and fellows regarding program policies, Graduate Medical Education (GME) regulations, and non-clinical program components.
- Managed the creation, distribution, and oversight of annual rotation, clinic, and call schedules, ensuring regular updates for accuracy, and coordinated accreditation processes including ACGME Site Visits, Internal Reviews, and annual program evaluations, while overseeing duty hour reports to ensure compliance.
Coordinator of Network Financial Solutions
Henry Ford Hospital
09.2016 - 12.2018
- Directed and managed the operations of all Network Financial Solutions to ensure precise insurance eligibility, billing, collections, and cash posting.
- Processed vendor invoices for payment, prepared departmental reports, managed Timekeeper (KRONOS), and addressed problem resolutions and complaints.
- Supported senior leadership in the recruitment process by conducting interviews for new hires and facilitating orientation and training for all staff members.
- Evaluated and suggested improvements for HELIOS tickets, EPIC enhancements, and monitored outcomes to achieve desired resolutions.
- Ensured the effective functioning of financial processes while maintaining compliance and enhancing operational efficiency.
Admitting Officer
Henry Ford Hospital
06.2015 - 09.2016
- Conducted registration processes and upheld professionalism at the onset of the patient's visit to the hospital.
- Updated and confirmed demographic details along with insurance types for billing requirements.
- Reviewed and corrected charts for billing purposes using the EPIC system.
- Demonstrated a keen attention to detail and effective use of tools.
- Ensured accuracy and efficiency in all administrative tasks.
Education
Bachelor of Science - Information Technology
Walsh College
Troy, MI09-2027
Associate of Applied Science - Information Technology
Macomb Community College
Warren, MI05.2025
TestOut Security Pro Certification -
TestOut Security Pro
12.2024
Certification in Medical Assistant - undefined
Detroit Business Institute
Southfield, MI05.2010
High School Diploma - undefined
West Side Academy
Detroit, MI06.2009
Skills
- Business Management and Leadership
- Skills
- Talent Selection
- Onboarding (Taleo)
- Advanced Business Communications
- Access Control and Identity Management
- Cryptography
- Perimeter/Host/Network Defenses
- Audits
- Advanced EMR Superuser (EPIC)
- Advanced Microsoft user
- Medical Terminology
- Programming/Coding
- Project Management
- Customer Service Excellence
- Answer multiline phone
- Type 75WPM
- Python
- Data Analysis
- Visual Studio expertise
- Networking Strategies
- OSHA & HIPPA Knowledge
- Data Entry
- Insurance Verification
- Patient Education
- Cash collection
- Disability paperwork processing
- Experienced Cloud Administrator
- Windows Server Admin
- AWS
- Quality Risk Analysis
Timeline
Manager of Revenue Services (Insurance Verification)
Henry Ford Health
03.2025 - Current
Supervisor of Financial Clearance
Henry Ford Health
02.2023 - 03.2025
Supervisor of Revenue Services
Henry Ford Wyandotte Hospital
11.2021 - 02.2023
Business Operations Coordinator
Henry Ford Health
12.2020 - 11.2021
Gastroenterology, Transplant Hepatology, & Advanced Therapeutic Endoscopy Fellowship Coordinator
Henry Ford Hospital
12.2018 - 12.2020
Coordinator of Network Financial Solutions
Henry Ford Hospital
09.2016 - 12.2018
Admitting Officer
Henry Ford Hospital
06.2015 - 09.2016
Associate of Applied Science - Information Technology
Macomb Community College
Certification in Medical Assistant - undefined
Detroit Business Institute
High School Diploma - undefined
West Side Academy
Bachelor of Science - Information Technology
Walsh College
TestOut Security Pro Certification -
TestOut Security Pro
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