Floyd Lovelady
Hospitality
San Diego,CA
Summary
Hard Working and Intelligent Operations Manager eager to apply. 30 years of experience in the food and beverage industry. Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business leadership skills. Customer-oriented Professional with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
ET Corp
Seattle, WA
02.2001 - Current
- Evaluated financial statements and helped reduce costs and increase revenue
- Increased employee efficiency by conducting employee reviews
- Executed business strategies to boost revenue and penetrate new markets through implementation of Social Marketing
- Implemented effective customer service procedures
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions
- Oversaw 40+ staff members
- Assessed team proficiencies, identifying and targeting areas for improvement
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Set sales budget for all prime costs, loss of goods and controllables to improve cash flow
- Engaged professionally with employees and customers to build rapport and nurture relationships
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
- Streamlined operational efficiencies by coordinating staff development and succession planning
- Did all inventory and ordering of product
- Achieved 400% increase in sales and revenue with 2.5 million in annual sales
Customer Relations Specialist
Revolver Group
Los Angeles, CA
07.1997 - 01.2001
- Attended and participated in industry events
- Stocked and rotated inventory regularly
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Assisted customers with store and product complaints
- Maintained visually appealing and effective displays for the entire store
- Processed all sales transactions accurately and in a timely fashion
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Educated customers on product and service offerings
Education
High School Diploma -
Santana High School
Santee, CA1991
Associate of Arts - Speech Communication And Rhetoric
Grossmont College
El Cajon, CA1993
Skills
- Proficient in Excel
- Employee development
- Performance improvements
- Customer retention
- Trend forecasting
- Profit and loss accountability
- Recruiting and Hiring
- Schedule management
- Purchasing and planning
Certification
- Certified Health Coach for Nutrition June 2019 Health Coach Institute
Timeline
General Manager
ET Corp
02.2001 - Current
Customer Relations Specialist
Revolver Group
07.1997 - 01.2001
High School Diploma -
Santana High School
Associate of Arts - Speech Communication And Rhetoric
Grossmont College
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