Floyd Mitleider
Van Nuys,California
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Server
UCLA Dining Services
09.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waiter
Amis Restaurant
07.2005 - 08.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor Of Science - Accounting And Business Management
Broward College
Fort Lauderdale, FL06.1980
Skills
- Courteous Phone Demeanor
- Special Dietary Requirements
- Food Sales and Promotion
- Bill Computation
- Customer Service and Rapport
- Menu Presentation
- Menu Memorization and Presentation
- Quality Control
- Conflict and Complaint Resolution
- Patron Rapport
- Adaptable and Flexible
- Age Verification
- High-Volume Dining
- Judgment and Decision-Making
- Speaking
Timeline
Server
UCLA Dining Services
09.2021 - 06.2023
Waiter
Amis Restaurant
07.2005 - 08.2021
Bachelor Of Science - Accounting And Business Management
Broward College
Similar Profiles
Rikuto KawadaRikuto Kawada
Server, Student Supervisor at UCLA Dining ServicesServer, Student Supervisor at UCLA Dining Services
BRIAN EDANBRIAN EDAN
Food Service Manager at UCLA Dining ServicesFood Service Manager at UCLA Dining Services
Melanie Duarte SosaMelanie Duarte Sosa
Team Member at UCLA Dining ServicesTeam Member at UCLA Dining Services
Rusel Faris Al RubaaeRusel Faris Al Rubaae
Banquet Food Server at UCLA Dining ServicesBanquet Food Server at UCLA Dining Services
Juan Antonio SegoviaJuan Antonio Segovia
First-Production Patternmaker at Velvet by Graham & SpencerFirst-Production Patternmaker at Velvet by Graham & Spencer