Summary
Overview
Work History
Education
Skills
Timeline
Generic

Floyd Myers Jr.

Miramar,Florida(FL)

Summary

Skilled Electronic Technician with expertise in reading and interpreting equipment manuals and work orders to perform necessary preventive maintenance, service activities, and repairs. Proficient in executing emergency repairs and setting up and operating equipment, with a strong focus on troubleshooting and system repairs. A critical thinker, detail-oriented, and effective in interacting with both internal and external customers. Experienced in maintaining complex electronic systems to enhance operational efficiency, with proven abilities in circuit analysis and diagnostic testing.

Overview

19
19
years of professional experience

Work History

Electronic Technician

Computer Aid Inc. (CAI)
04.2016 - Current
  • Monitor the electronic systems and providing field customer service troubleshooting
  • Evaluate Cognos and SLAM reports analyzing plaza incidents.
  • Support and maintain Florida/Broward electronic toll system equipment
  • Responsible for troubleshooting and repair of State of Florida Toll System Equipment working both inside and outside in weather conditions/moving traffic.
  • Responsible for software/hardware installation, upgrades, modifications, programming, preventive and corrective maintenance of toll collection equipment that includes Servers, RF modules, CCTV systems, laser vehicle detectors, power supplies, receipt printers, modems, Fiber Optic cables, connectors, network components (routers, switches, cabling), among others.
  • Travel to multiple locations throughout Florida’s Turnpike System performing needed services and repairs.
  • Interface with end users to resolve complex problems concerning system function sometimes interacting with management.
  • Process approximately 10 - 25 maintenance action forms( MAF's) weekly.

Technical Support Specialist - Tier II

Teleperformance
12.2009 - 12.2015
  • Provided technical support to diagnose, trouble shoot and resolve user issues
  • Performed diagnostic testing to remotely test activation and synchronization to resolve user issues and troubleshooting test of system issues
  • Provided Technical Support expertise for various accounts such as AT&T and Best Buy
  • Provided feedback to management regarding team members problems and weaknesses and work with management to address their issues
  • Provide and problem solving and technical resolution to team of agents as a subject matter expert
  • Monitored and created reports documenting agent productivity and call activity

Student Intern

Claim Verification Inc.
02.2009 - 12.2009
  • Assisted with helpdesk technical support to diagnose, troubleshoot, and resolve user issues.
  • Reimaged and repaired laptops and desktops, updating configurations as needed.
  • Coordinated the ordering and purchasing of necessary parts and equipment from vendors.
  • Created network diagrams using Visio.
  • Installed and updated software on laptops and desktop computers.
  • Conducted diagnostic testing and troubleshooting of system issues.
  • Handled the set-up, breakdown, and transportation of company equipment.
  • Installed and set up various peripheral devices, including printers, scanners, and fax machines.
  • Installed and connected various peripheral devices, including printers, scanners, and fax machines.

Escort/Transporter

Memorial Regional Hospital
11.2006 - 02.2008
  • Performed all the necessary functions required to transport patients to and from various patient care areas and departments within the hospital.
  • Interacted with various age groups from infant to geriatric patients.
  • Transported patients while maintaining their comfort, safety and privacy.
  • Ensured clear and effective communication with hospital staff.

Customer Service Representative

Precision Response Corporation
03.2006 - 08.2006
  • Handled customer service inquiries for the American Association of Retired People (AARP).
  • Processed tech support calls for the elderly members of AARP (approximately200 calls daily)
  • Delivered exceptional customer care in a high-volume, fast-paced environment.
  • Helped AARP members effectively utilize their membership benefits.
  • Provided essential information and resolved various customer issues with patience and care.
  • Handled customer service inquiries for the American Association of Retired People (AARP).


Education

Some College (No Degree) - Computer Science

Broward Community College
Coconut Creek, FL

Skills

  • Proficient with Various Operating Systems
  • Proficient with various electronic test equipment
  • Familiar with volt amp meters, oscilloscopes, frequency counters
  • Proficient in operating various hand tools (eg, screwdrivers, wrenches, pliers, hammers, drills, saws, etc)
  • Trouble Shoot Network & Connectivity Issues
  • Configure & Install Equipment
  • Schematic reading and analysis
  • Electrical Safety protocol
  • Help Desk Service & Technical Support
  • Strong knowledge of computer network principles and computer repair
  • Excellent Written & Verbal Communication Skills
  • Skilled in creating and preparing technical documentation

Timeline

Electronic Technician

Computer Aid Inc. (CAI)
04.2016 - Current

Technical Support Specialist - Tier II

Teleperformance
12.2009 - 12.2015

Student Intern

Claim Verification Inc.
02.2009 - 12.2009

Escort/Transporter

Memorial Regional Hospital
11.2006 - 02.2008

Customer Service Representative

Precision Response Corporation
03.2006 - 08.2006

Some College (No Degree) - Computer Science

Broward Community College
Floyd Myers Jr.