Floyd Quiding
Vancouver,WA
Summary
Service Manager and Fixed Operations Director with proven success growing a department, reducing expenses, increasing profits, and providing strategic assistance to other areas within the company to develop a cohesively managed business. Industry experience includes team management, suggestive selling/upselling, operations management, customer care, parts inventory control and maximizing service and parts profitability.
Overview
34
34
years of professional experience
Work History
Fixed Operations Manager / Service Manager
ALAN WEBB AUTO GROUP
01.2008 - Current
- Increased profitability in the Parts & Service departments, reduced parts obsolescence and corrected service department deficiencies
- In six months installed an electronic dispatching and vehicle tracking system to increase productivity
- Addressed staffing and training to change from a specialty shop to a full line service department to improve growth
- Opened two new service departments in newly built dealership with separate Mazda and Dodge operations
- Set up all staffing and processes in both as well as supervise both at this time
- Started as Mazda & Dodge dealer in 2008, then sold Dodge and purchased Chevrolet in 2010
- Currently supervising 36 employees at one Franchise and 10 at another
- 15 Techs at one franchise, 4 are World Class Technicians, 4 Advisors, 2 Express Techs & 1 Express Advisor
- Consistent winner of GM's customer satisfaction award
- 17th Most Profitable GM Service Dept
- Out of the 511 in the Western Region
- Maintain low employee turnover
- Average monthly labor sales is 247K and Average monthly gross is 180K and an average net of 54K prior to parts GP transfer
- Our labor sales are up 11% vs 2016
- Our gross is up 16% vs 2016 and our Net is up 41% vs 2016
- Shop runs a maximum capacity daily with a tech in each stall
- Average 2200 to 2600 labor hours monthly on a consistent basis
Fixed Operations Manager / Service Manager
NORTHWEST JEEP
01.1995 - 01.2008
- As Fixed Operations Manager began with a service department staff of 12 technicians and 3 service advisors
- Went to Saturday service hours and split shifts 1997 to increase the shop capacity and accommodate the increasing workload and growth
- At our peak we had 30 technicians and 8 service advisors
- At the time of my departure we were staffed with 18 technicians and 5 service advisors
- Parts and Service sales in excess of $5 million dollars in 2007
- Captured 297% of market share versus DOM average of 98%
- 5 Star winner for 13 straight years and Elite 5 Star winner in 2006 and 2007
- Service retention of 24.05% versus 16.3% for the entire West business Center
Parts Manager
NORTHWEST JEEP
01.1991 - 01.1995
- Hired to improve the performance of a struggling department
- Implemented policies and procedures for inventory control, wholesale and retail parts sales and created an environment that promoted cooperation between the Service and Parts departments
Timeline
Fixed Operations Manager / Service Manager
ALAN WEBB AUTO GROUP
01.2008 - Current
Fixed Operations Manager / Service Manager
NORTHWEST JEEP
01.1995 - 01.2008
Parts Manager
NORTHWEST JEEP
01.1991 - 01.1995
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