Floyd Vann
Aurora,CO
Summary
Adept at enhancing security and safety, my tenure at ADT and Wells Fargo Alarm showcases a proven track record in fire alarm systems expertise and exceptional customer service. Leveraging skills in technical troubleshooting and professional communication, I've significantly improved system efficiency and client satisfaction, training teams and pioneering cutting-edge solutions.
Alarm system professional, prepared and ready to bring high standard of performance to any team. Proven track record in installing, maintaining, and repairing alarm systems, ensuring reliability and safety across various environments. Known for fostering team collaboration and consistently delivering results in dynamic situations. Skilled in system diagnostics, problem-solving, and client communication.
Overview
36
36
years of professional experience
Work History
Virtual Alarm Technician
ADT
04.2022 - 12.2024
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Maximized system effectiveness by customizing configurations based on site-specific requirements.
- Enhanced alarm system efficiency by implementing advanced troubleshooting techniques.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
- Safeguarded sensitive client information through strict adherence to data privacy standards during all aspects of the job process.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
- Contributed to increased team cohesion by participating actively in group training sessions.
Alarm Technician
ADT
01.2004 - 04.2022
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Conducted comprehensive site evaluations to identify potential security vulnerabilities, recommending optimal alarm placement for maximum coverage.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Elevated company''s professional image by maintaining clean worksites and adhering to uniform guidelines during service visits.
- Reduced false alarms by conducting thorough inspection and maintenance procedures.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the recommendation of cutting-edge security options to clients.
- Enhanced alarm system efficiency by implementing advanced troubleshooting techniques.
- Exceeded project timelines by efficiently organizing tasks and prioritizing jobs based on urgency levels.
- Collaborated with sales team to assess client needs and recommend appropriate security solutions.
- Streamlined inventory management for faster access to necessary equipment during installations.
- Ensured reliable system operation, meticulously inspecting wiring connections and power sources.
- Contributed to increased team cohesion by participating actively in group training sessions.
- Trained new technicians in proper installation techniques and safety protocols, resulting in a more cohesive team dynamic.
- Safeguarded sensitive client information through strict adherence to data privacy standards during all aspects of the job process.
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Maximized system effectiveness by customizing configurations based on site-specific requirements.
- Fully installed fire alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Tested all newly installed fire alarms.
- Read and understood product manuals and blueprints.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
Fire Alarm Technician
Wells Fargo Alarm
08.1988 - 03.1991
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Enhanced fire safety in various facilities by installing and maintaining fire alarm systems.
- Improved overall efficiency by implementing standardized procedures for installing various types of fire alarm equipment.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Supported project managers in scheduling tasks, ordering materials, coordinating with subcontractors, assisting in successful project completion.
- Coordinated with other contractors on large-scale projects to ensure seamless installation and integration of fire alarm systems into existing structures.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Reduced false alarms by performing routine preventive maintenance on all system components.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Installed and tested fire detection and suppression systems.
- Performed annual inspections on fire and security alarm systems.
- Fully installed fire alarms and various security devices.
- Tested all newly installed fire alarms.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Education
High School Diploma -
Midway High School
Dunn, NC06-1977
Skills
- Field service experience
- Low voltage wiring
- Remote diagnostics
- Video surveillance systems
- Functionality testing
- Intrusion detection proficiency
- Structured cabling installation
- Fire alarm systems expertise
- Electrical safety protocols
- Security and burglar alarms
- Fire alarm installation
- Installation and repairs
- Low-voltage systems
- Written and verbal communication
- Professional communication
- Blueprint reading
- Equipment testing
- Fire alarm systems
- Networking fundamentals
- Circuit testing
- Technical troubleshooting
- Blueprint analysis
Languages
English
Native or Bilingual
Interests
- I have a passion for photography and editing photos
- Fashion I make chain mail jewelry and Christmas Ornaments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Alarm Technician
ADT
04.2022 - 12.2024
Alarm Technician
ADT
01.2004 - 04.2022
Fire Alarm Technician
Wells Fargo Alarm
08.1988 - 03.1991
High School Diploma -
Midway High School
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