Floydrica Betts
Dallas,Tx
Summary
Exceptional service professional with many years of experience in multiple facets of the customer service field. Striving to contribute my knowledge, skills, and experience in the field to provide support to a well-established company. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Contact Center Specialist II
BAYLOR SCOTT & WHITE HEALTH
08.2022 - Current
- Coordinate with patients to arrange outpatient diagnostic appointments.
- Verified network coverage with each provider for insurance validation.
- Collected detailed patient data including diagnosis, procedure reasons, medications and allergies.
- Gathered patient demographics and insurance details during scheduling calls with provider.
Claims Examiner
STATE FARM
11.2020 - 07.2022
- Negotiated settlements and minimize carrier expenses
- Investigate and resolve first and third party auto physical damage claims
- Handled all claims for members and providers in an efficient and professional manner while meeting and exceeding all departmental production standards effectively
- Researched claims and identified and reported deficiencies, inconsistencies, and/or misrepresentations as required
Ultrasound Dispatcher
SYMPHONY DIAGNOSTIC
06.2017 - 08.2020
- Ensured accurate diagnostics by confirming functionality of critical imaging devices.
- Enhanced engagement strategies through understanding and addressing individual patient necessities when interacting with medical personnel.
- Directed high-priority operations aimed at maintaining prompt regulatory alignment.
- Identified locations and needs of callers to accurately send assistance.
EVS Tech
SUNDANCE BEHAVROVAL
03.2017 - 05.2018
- Conducted maintenance activities in assigned areas with emphasis on addressing customer, client, and patient demands.
- Achieved sanitation standards using thorough cleaning protocols in restrooms.
- Followed guidelines for trash handling, storage, and disposal at designated locations.
- Executed thorough cleaning of patient and resident areas for hygiene maintenance.
Funding Specialist
TOWER WATSON
06.2016 - 02.2017
- Developed and maintained client product databases, spreadsheets and related management reports for budget development, invoicing, and administration
- Maintained knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines
- Followed established matrix guidelines and standard operation procedures to ensure claims were processed in compliance with internal audit requirements
Education
High School -
W.W Samuell High School
Dallas, TX05-2009
Skills
- Effective interpersonal skills
- MS Word/Excel or similar software skills
- Problem solver
- Multitasking
- Data Entry
- Ability to meet deadlines
- Excellent phone skills
- Reporting/Documentation
References
- Kendra Curtis, 214-991-3028
- Christina August, 469-237-8116
- Corinthia Overton, 972-268-3324
References
References available upon request.
Timeline
Contact Center Specialist II
BAYLOR SCOTT & WHITE HEALTH
08.2022 - Current
Claims Examiner
STATE FARM
11.2020 - 07.2022
Ultrasound Dispatcher
SYMPHONY DIAGNOSTIC
06.2017 - 08.2020
EVS Tech
SUNDANCE BEHAVROVAL
03.2017 - 05.2018
Funding Specialist
TOWER WATSON
06.2016 - 02.2017
High School -
W.W Samuell High School
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