Frank L. Torres
Chandler,AZ
Summary
Accomplished Banking Manager with extensive experience in client support services, bank training for Sales, Mortgage and Processing. Proven ability to oversee daily operations with professionalism. Skilled at building strong relationships with process management. Highly organized, detail-oriented, and adept at managing multiple priorities in fast-paced environments. Recognized for strong problem-solving and decision-making abilities. Skilled in candor and sensitivity training in a banking environment. Educated in the following: FMLA, ADA, FLSA, NLRA, and Title VII and equivalent state laws.
Professional process management expert with proven track record in enhancing operational efficiency and driving process improvements. Focused on team collaboration and achieving high-impact results. Recognized for strong analytical skills and adaptability to shifting priorities, ensuring seamless workflow and productivity.
Experienced with process optimization, ensuring seamless and efficient operations. Utilizes data-driven decision-making to drive continuous improvement and enhance team performance. Track record of implementing effective strategies and fostering collaborative environments.
Overview
1
1
Certification
Work History
Process Manager
JP Morgan Chase
- Directed training initiatives for over 500 staff members, including underwriters, loan processors, and sales teams.
- Delivered engaging presentations and training sessions to groups ranging from 10 to 500+ participants.
- Supervised a team of 5–10 trainers, resolved delinquent mortgage loans, and coordinated employee recognition programs.
- Bank NA
Adjunct Instructor
Brookline College / Potomac University / Arizona Institute of Business & Technology
- Instructed adult learners in Medical Records Billing, Business Ethics, Human Resources, Marketing, and Finance in both classroom and online environments.
- Utilized strong computer literacy and virtual platforms to deliver engaging presentations.
- Demonstrated excellent written and oral communication skills through course materials, lectures, and interactive discussions.
- Taught class of up to 20 students simultaneously.
Vocational Rehabilitation Counselor
Department of Economic Security
Arizona, USA
- Current
- Support 100 clients with mental disabilities in employment searches, educating them on using ONET online to explore alternative income opportunities.
- Conduct weekly visits to mental health facilities.
- Maintain detailed records and timelines using case management systems.
- Demonstrate excellent interpersonal skills, effectively handle multiple priorities, and consistently apply strong organizational abilities.
- State of Arizona
Education
Masters of Arts - Organizational Management
University of Phoenix
Bachelors of Arts - Liberal Arts
University of New Mexico
Skills
- Claims Assistance and Resolution
- CRM Systems and Reporting
- Human Resources
- Client and Customer Education
- Project Management
- Organizational Skills
- Strong Written and Oral Communication
- Telephonic Communication
- Issue Resolution
- Independent Work
- Deadline Management
- Operational excellence
- Quality service
- Process mapping
- Operational objectives
- Problem solutions
- Positive attitude
- Process recommendations
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Reliability
- Computer skills
- Team leadership
- Work Planning and Prioritization
- Hiring and training
- Employee training
- Recruitment and hiring
- Professionalism
- Good judgment
- Negotiation and conflict resolution
Certification
- Human Resource Associate Professional, HRCI, 2016-06-01
- Personality Types at Work, Coursera, 2019-08-01
Target Position
Employee Relations Manager
Job Id
Columbia Bank
Personal Information
- Title: Employee Relations Manager
- Availability: Fully Available for Frequent Travel
Languages
Spanish
Limited Working
Timeline
Process Manager
JP Morgan Chase
Adjunct Instructor
Brookline College / Potomac University / Arizona Institute of Business & Technology
Vocational Rehabilitation Counselor
Department of Economic Security
- Current
Bachelors of Arts - Liberal Arts
University of New Mexico
Masters of Arts - Organizational Management
University of Phoenix