Flávia Da Silva-Benson

• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Formulated and executed strategic initiatives to improve product offerings.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Initiated strategy to drive company growth and increase market share and profitability.
• Monitored key business risks and established risk management procedures.
• Manged company's legal affairs, regulatory compliance, ethics & code of conduct, and oversaw work of outside counsel.

• Implemented federal, state, and local, regulatory compliance programs.
• Defined and maintained policy and procedures, internal training and compliance obligations.

· General Residential Mortgage Broker Policy

· Cybersecurity Policy / Red Flags Policy

· Predatory Lending Policy (UDAAP)

· AML Policy

· Loan Quality/Regulatory Compliance

• Facilitated ongoing team development and growth through training to enhance customer experience integrated with company mission and vision.
• Provided risk assessment and management, regulatory and compliance oversight, working closely with Chief Innovation Officer on new product lines, and overseeing work of outside counsel.
• Kept Customer Experience team on track by assigning and supervising their activities and giving constructive feedback.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Conducted company-wide town hall meetings to convey updates.
• Directed hiring and onboarding programs for new employees
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information

• Conducted high level sales, managed key account relationships, and project managed healthcare accounts (acute and non-acute) on successfully launching programs within multiple locations by collaboratively working with multiple departments (EVS, Infection Prevention, and Environmental Health and Safety) and cross functional teams internally.
• Oversaw warranty and customer service department, and procurement and inventory control department.
• As General Counsel, negotiated all contracts (domestic and international), collaborated in developing and reviewing marketing and sales materials with art director to ensure regulatory compliance, conducted intellectual property registration for company’s trademarks (domestic and international), FDA registration, and oversaw work of outside counsel and consultants in EPA state registrations for line of disinfectants. Advised on risk management and risk assessment.
• Increased company growth through effective collaboration with sales and marketing departments.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to company's products and services.

• With acceptance of line into market, managed distributor accounts in West region and increased company growth through effective collaboration with distributor sales and marketing teams.
• Supervised daily operations, established processes for customer service, warranty, supply chain and inventory management.
• Developed industry specific SOPs and training tools for use of our products.
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
• Identified opportunities to improve business process flows and productivity.
• Monitored industry trends, keeping current on latest changes and competition in industry.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Collaborated with launch of new innovative products for infection prevention into B2B market in 2016.
• Successfully managed distributor partners on sales process, training and implementation.
• Built, trained and managed company's sales and operational teams to carry out sales initiatives and reach objectives.
• Recommended sales strategies for improvement based on regular market research and competitor analysis.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.
• Built relationships with customers and community to establish long-term business growth.

• Attorney representing clients in negotiating purchase and sale agreements, advising on issues of default, drafting and negotiating residential and commercial leases, and representing small to mid size entities on business formation, joint venture agreements, partnership agreements, drafting internal by-laws and operating agreements, compliance, asset purchase agreements, licensing, operations procedures, and trademark registration.
• Negotiated home mortgage modifications and alternative mitigation efforts for distressed homeowners.
• Minimized risk exposure through careful advice on business operations and strategic plans.
• Drafted, reviewed and negotiated contracts and other legal documents to support client needs.
• Developed legal strategies to protect client interests and resolve disputes.

• Responsible for P&L profitability, sales projections, developing team's marketing strategies, and operational support.
• Developed sales specific strategies with sales team for residential lending products.
• Directed team to identity focused pitches and target markets and incorporate follow through and constant contact approach with past and current clients.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Increased profit by streamlining operations.

• Branch Operations Manager for residential lending products responsible for P&L profitability, management of sales team, reporting, sales projections, and developing branch marketing strategies.
• Performed investor post-closing compliance and delivered title opinion matters.
• Complied with regulatory guidelines and requirements.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
• In 2014, Gladewater National Bank was highlighted in Banker's & Tradesmen's Fast 50; fastest growing lender in MA.

• Attorney representing individuals, corporate and investor clients in real estate transactions; joint venture agreements, and strategic alliances.
• Provided services in sale and purchase of asset pools in the secondary market for performing and non-performing promissory notes, short sale properties, and REOs, and working with investors and individuals on all sides of transactions.
• Taught investor home buying seminars in coordination with realtor partners and investors.
• Represented lenders and coordinated residential real estate closings for purchases and refinances, reverse mortgages (and HECM purchases), and relocations.

• Dean's Award Recipient
• New England Law Review Business Managing Editor
• Received New England Law Review Scholarship 2003-2004