Flávia Rodrigues
Windermere,United States
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
20
20
years of professional experience
Work History
Sr Account Manager
LANXESS - ENVALIOR
04.2023 - Current
- Manage sales in South America, gathering profitable customers, with USD 20 Million on revenue
- Define and execute account plans derived from the product line strategies and the segment sales plan,
- Maintain networks at adequate levels in the value chain,
- Drive value propositions development,
- Strategically use upselling techniques to develop new customers and acquire new accounts,
- Customer Relationship Management (CRM) user
- Analyzed key competitors to respond to competitive threats.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
Regional Sales Manager
DSM ENGINEERING PLASTIC
03.2018 - 03.2023
- Leading provincial sales manager and develop sales operation plans
- Managing channel partners with their respective sales force with a growth of 12% yearly since 2018,
- Knowledge on specialties and performance polymers into an automotive and non-automotive industry
- Ability on negotiation and contracts
- Proficiency in the use of business software's as Office Package, IBP, Teams and CRM,
- Used competitive nature, motivation, and dedication to increase sales and customer base,
- Provided excellent after-sales service, for customer from BRAZIL, APAC, EUROPE and USA
- Monitored sales team performance and provided training to help reach targets.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
Sr Account Manager
DSM ENGINEERING PLASTIC
04.2014 - 03.2018
- Manage sales in LATAM gathering profitable customers with an increase of 50% on volume comparing 2014 x 2018
- Increasing and developing opportunities for polymers performance products, with 25% growth on specialties products since 2014
- Execute negotiations with any level and delivery within the boundaries set by product,
- Analyzed key competitors to respond to competitive threats.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Work in a team of 1, reporting directly to VP and Commercial Director in USA
Application Development Analyst
DSM ENGINEERING PLASTIC
11.2013 - 04.2014
- Visit, prepared and make company presentations to customers and potential customers (in English, Portuguese and Spanish), Identified potential new customers using Cold calling and Sales Navigator,
- Mentored junior team members, fostering an environment conducive to skill growth and knowledge sharing.
- Contributed to successful project outcomes by providing technical expertise throughout the development process.
- Maintained up-to-date documentation of application features, ensuring ease of use for all stakeholders involved in ongoing projects.
- Streamlined development processes for increased efficiency and faster project completion.
Senior Supplier Quality Engineer
BOSCH BRASIL
10.2010 - 10.2013
- Supplier development and maintenance of performance, based on product, company and market actuation
- Bring alternative customers to Bosch evaluating performance and know-how
- Technical knowledge on automotive parts with focus in plastic materials,
- Quality Tools: Methodology 8D, Ishikawa, 5Whys, Advanced Product Quality Planning (APQP), Statistical Process Control (SPC), PPAP, and others management tools to guarantee the quality of manufactured products
- Conduct suppliers and customers audits on VDA6.3 and ISO.
- Aided suppliers in raw material selection strategies to encourage superior supply chain outcomes.
- Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
Pleno Supplier Quality Engineer
BOSCH BRAZIL
01.2008 - 10.2010
- Developed and maintained supplier performance
- Production Part Approval Processes (PPAP)
- Provided technical knowledge in cooling, blower, wiper systems, and gasoline systems for autos,
- Managed relationships with key suppliers, fostering long-term partnerships that benefited both parties involved.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
Engineering Intern
BOSCH BRAZIL
01.2007 - 01.2008
- Provided support collecting documents to Purchase Engineers in Quality Process
- Request For Quote (RFQ), Production Part Approval Process (PPAPs)
- Disciplines Problem Solving Methodology (8D) reports
- Help Engineers on Failure Modes and Effects Analysis (FMEA) at customers
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
- Conducted root-cause analysis of component failure.
Marketing Sales Analyst
PADTEC S/A
05.2005 - 12.2006
- Prepare and present proposals to the sales teams
- Responsible for customer interface via calls in all LATAM customers
- Help sales team develop Power Point presentations for customers and suppliers
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
Retail Sales Assistant
Northstar at Tahoe
11.2004 - 05.2005
- Vacation job, in way of improving my English and get experience
- Responsible for sales and rentals of snow equipment
- Strong relationship with customers from all different cultures, ages and genders
- Service to the public with motivation and dedication,
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases and rentals.
Education
CyberClass -
Online - in progress
Sales B2B Summit LinkedIn -
Online
01.2023
Emotional Intelligence -
Coach Barbara Jimenez (2020)
01.2020
Marketing and Sales -
Vlerick Business School, Brussels
01.2018
MBA Commercial Management -
Fundação Getúlio Vargas
01.2010
Bachelors Mechanical Production Engineering -
College Anhanguera de Campinas
01.2008
Skills
- Good networking capabilities and be willing to travel
- Negotiation and contracts
- CRM user
- B2B Sales
- Cross-selling
- Business development
- Acquiring new customers
- Relationship-building
- Cold emailing and calling
- After-sales support
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Sr Account Manager
LANXESS - ENVALIOR
04.2023 - Current
Regional Sales Manager
DSM ENGINEERING PLASTIC
03.2018 - 03.2023
Sr Account Manager
DSM ENGINEERING PLASTIC
04.2014 - 03.2018
Application Development Analyst
DSM ENGINEERING PLASTIC
11.2013 - 04.2014
Senior Supplier Quality Engineer
BOSCH BRASIL
10.2010 - 10.2013
Pleno Supplier Quality Engineer
BOSCH BRAZIL
01.2008 - 10.2010
Engineering Intern
BOSCH BRAZIL
01.2007 - 01.2008
Marketing Sales Analyst
PADTEC S/A
05.2005 - 12.2006
Retail Sales Assistant
Northstar at Tahoe
11.2004 - 05.2005
CyberClass -
Online - in progress
Sales B2B Summit LinkedIn -
Online
Emotional Intelligence -
Coach Barbara Jimenez (2020)
Marketing and Sales -
Vlerick Business School, Brussels
MBA Commercial Management -
Fundação Getúlio Vargas
Bachelors Mechanical Production Engineering -
College Anhanguera de Campinas
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