Paul Montes
Vancouver,WA
Summary
Dependable, successful, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Server
Black Bear Diner
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Applebee’s
03.1996 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Completed requisitions to maintain required stock par levels.
Education
No Degree - Graphic Design
Mt. Hood Community College
Gresham, ORHigh School Diploma -
Reedsport Highschool
Reedsport, OR05.1990
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Food safety understanding
- Order Accuracy
- Food safety practices
- Guest Relations Management
- Point of sale operation
- Cool Under Pressure
- Relationship Building
- Transactions and Cash Handling
- High Energy and Stamina
- Warm and Friendly
- Reliable and Responsible
Timeline
Server
Black Bear Diner
04.2023 - Current
Bartender
Applebee’s
03.1996 - 02.2021
No Degree - Graphic Design
Mt. Hood Community College
High School Diploma -
Reedsport Highschool
Similar Profiles
Raven RevelesRaven Reveles
Restaurant Hostess at Black Bear DinerRestaurant Hostess at Black Bear Diner
Suzanna KilpatrickSuzanna Kilpatrick
Hosts at Black Bear DinerHosts at Black Bear Diner
Hannah ShirtsHannah Shirts
Hostess at Black Bear DinerHostess at Black Bear Diner
Angelina gonzalezAngelina gonzalez
Server/Waiter at Black Bear DinerServer/Waiter at Black Bear Diner
Addison SloanAddison Sloan
Substitute Teacher at Vancouver School DistrictSubstitute Teacher at Vancouver School District