GREG H Huntley
Front-Desk Guest Experience Champion
Perry,FL
Summary
Front-Desk Guest Experience Champion & Logistics Expert seeking to provide a stellar customer experience to grow ROI . Specialized in OPRA, Aviation, Operations, Safety-&-Security, Transportation, Logistics), Hospitality with 10+ years experience.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Front-Desk Guest Experience Champion
Holiday In Express FLL Cruise/Airport
Fort Lauderdale, FL
02.2023 - 08.2023
- Greeted customers upon check-in, offered assistance, and answered questions to build rapport and retention.
- Reported maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules to meet operational needs.
- IHG Guest Experience Champion with 15,000 new inlisted customers in 6 Months, with Points management and distribution.
- Maintained transaction security by verifying payment cards against identification.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Troubleshot employee & guest relations concerns and recommended corrective actions to resolve issues.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Targeted new customers to grow geographic reach and increase revenue.
- Maintained personnel records and updated internal databases to support document management.
- Answered multi-line phone system and enthusiastically greeted callers.
Logistics Specialist
SGN Pickup
Atlanta, GA
10.2020 - Current
- Manage day‑to‑day operations for same-day delivery.
- Directing, coordinating, planning and overseeing tasks and operations involving transportation activities
- Provide customer support and guest services etc...
- Managed over 30 deliveries per day.
- Monitored routing performance and identified improvement opportunities.
- Provided delivery status updates.
- Issued timely and accurate responses to both internal and external inquiries.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Built long-term relationships with airlines & warehouses due to prompt and courteous service..
Front Desk/Night Auditor
Four Points Hotel Fort Lauderdale Airport/Cruise P
Fort Lauderdale, FL
02.2020 - 10.2020
- Perform assigned duties such as check in & check out services, daily reports, c/c charges & reversals, bank‑and‑safe deposits, accounts receivables, lost‑and‑found, office supply inventory, security services etc..
- Interact overnight (unsupervised) with guests to resolve situations within management guidelines.
- Provide guests services such as answering calls, room services, facsimiles, business center $ gym access, reservation inquiries, shuttle services, car rental reservations, shopping & dining options with local area information, special event & attractions, sports & entertainment venues etc..
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours that increase sales by 15%.
- Contact housekeeping staff and maintenance department to resolve guest room issues.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Logged wake-up call requests and set up automatic rings in system.
- Stored guest valuables in safe and individual boxes for security.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Oversaw night auditing of daily room occupancy and hotel revenue
Travel & Tour Operator
Self Employed Tour Operator
Miami, Florida
12.2010 - 08.2019
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed processes, procedures and systems to reduce costs by 30%.
- Managed 1, 000 business accounts with strong focus on achieving high levels of client loyalty.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates.
- Helped customers with passport and visa applications.
- Recommended travel insurance plans to reduce risk of financial loss.
- Created promotional materials to larger market share.
Education
EASA/FAA Private Pilot Certificate - Aviation
Aeroclub ACBA
Arcachon, FR 01.2014 - 05.2016
Load Master - Airport Security Management
FORMCO
Paris 05.2007 - 08.2010
Bachelor of Science - Automated & Mechanical Systems Engineering
College Le Moule
Guadeloupe 09.1999 - 07.2001
Skills
Front desk operations
undefinedTimeline
Front-Desk Guest Experience Champion
Holiday In Express FLL Cruise/Airport
02.2023 - 08.2023
Logistics Specialist
SGN Pickup
10.2020 - Current
Front Desk/Night Auditor
Four Points Hotel Fort Lauderdale Airport/Cruise P
02.2020 - 10.2020
EASA/FAA Private Pilot Certificate - Aviation
Aeroclub ACBA
01.2014 - 05.2016
Travel & Tour Operator
Self Employed Tour Operator
12.2010 - 08.2019
Load Master - Airport Security Management
FORMCO
05.2007 - 08.2010
Bachelor of Science - Automated & Mechanical Systems Engineering
College Le Moule
09.1999 - 07.2001
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