Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Gagnon-Langille

Ventura,CA

Summary

Experienced hospitality professional with extensive expertise in all phases of hospitality operations. Proven track record in managerial roles and coordinating large scale events. Skilled in delivering exceptional customer service, optimizing workflow and enhancing guest experiences.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Supervisor/Bartender/Server

Little Dom’s Seafood
Carpinteria, California
04.2023 - Current
  • Performing all managerial opening duties daily, to ensure restaurant is set up for success
  • Ensuring elevated levels of customer satisfaction, by overseeing quality and performance of staff and service.

MLSE Supervisor

E11even
Toronto, Ontario
11.2021 - 05.2022
  • Assisting General Manager in all duties and overseeing all employees
  • Inputting and detailing all financials to MLSE daily
  • Overseeing all operations to maintain a smooth flow throughout the establishment
  • Building and maintaining VIP client relationships with Toronto Maple Leafs and Toronto Raptors seasons ticket holders.

Supervisor/Bartender/Server

Mezcal TNT
Hamilton, ON
10.2017 - 03.2019
  • Ensuring guest satisfaction
  • Serving as the liaison between staff and management
  • Assigning posts/shifts, and designating duties.

Assistant General Manager

Ye Olde Squire Pub
Hamilton, ON
11.2015 - 07.2017
  • Overseeing all employees and daily operations
  • Monitoring store inventory
  • Responding to and resolving customer complaints/comments, as required.

Front-of-House Supervisor/Head Bartender/Server

Merchant Ale House
St. Catharines, ON
08.2004 - 05.2015
  • Assisting in managing the establishment and running day-to-day operations, including balancing cash register, making bank deposits, and training new personnel
  • Honing knowledge of craft beer, wines, and liquors
  • Integrating social media marketing into the workplace.

Server/Bartender

Coral Beach
Georgetown, Cayman Islands
07.2020
  • Providing guests with friendly, prompt bartending and table service to support brand and sales
  • Influencing client decisions related to the purchase of food, beverages and merchandise.

Bartender

Hard Rock Cafe
Georgetown, Cayman Islands
09.2019
  • Providing guests with friendly, prompt bartending and table service to support brand and sales
  • Maintaining a well-organized bar, supplied with bar essentials, garnishes, liquor and beer
  • Influencing client decisions related to the purchase of food, beverages and merchandise.

Education

Office Administration -

Niagara College of Applied Arts and Technology
Welland, ON
01.2003

Fort Erie Secondary School
Fort Erie, ON
01.2001

Skills

  • Managerial Experience
  • Bartending
  • Serving
  • Sales
  • Organized
  • Event Coordination
  • Great Communicator
  • Customer Service Commitment
  • Inventory Control

Certification

  • State Food Safety Certificate, 08/2024
  • Aircare FACTS Corporate Flight Attendant Certification, 08/2024
  • Flightess Business Aviation Hospitality, 08/2024
  • TIPS Alcohol Certification, 02/2019
  • Smart Serve Certified
  • Ontario Supervisor, Health, and Safety Awareness, 01/2017

Timeline

Supervisor/Bartender/Server

Little Dom’s Seafood
04.2023 - Current

MLSE Supervisor

E11even
11.2021 - 05.2022

Server/Bartender

Coral Beach
07.2020

Bartender

Hard Rock Cafe
09.2019

Supervisor/Bartender/Server

Mezcal TNT
10.2017 - 03.2019

Assistant General Manager

Ye Olde Squire Pub
11.2015 - 07.2017

Front-of-House Supervisor/Head Bartender/Server

Merchant Ale House
08.2004 - 05.2015

Office Administration -

Niagara College of Applied Arts and Technology

Fort Erie Secondary School

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Leah Gagnon-Langille