Fisher Mallory
Lanexa,VA
Summary
Energetic and professional individual with a expansive background in IT and maintenance support at New Kent County Public Schools. Excelled in delivering high-quality IT solutions, demonstrating expertise in network security measures and exceptional problem-solving abilities. Proven track record of enhancing system efficiency and user satisfaction, leveraging skills in remote support and effective team collaboration.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Maintenance Intern
New Kent County Public Schools
New Kent, VA
10.2024 - 11.2024
- Conducted electrical, plumbing, and HVAC repairs and installations under supervision.
- Used multimeters to test voltage and capacitance from electrical circuits.
- Managed the traffic of school buses and students at the start and end of the school day to maintain order and safety.
- Replaced actuators in malfunctioning units.
Computer Technician
New Kent County Public Schools
New Kent, VA
04.2023 - 11.2024
- Monitored ongoing support tickets to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Managed multiple tasks simultaneously while adhering to deadlines.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Utilized Atera ticketing software to remotely access and troubleshoot user devices, maintaining detailed logs of support tickets.
IT Intern
New Kent County Public Schools
New Kent, VA
09.2022 - 04.2023
- Resolved customer service issues related to IT systems in a timely manner.
- Collaborated with other team members to deliver high quality results within tight deadlines.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Acquired essential skills in networking tools and troubleshooting strategies.
Education
High School Diploma -
New Kent High School
New Kent, VA06-2023
Skills
- Recycling management
- Basic HVAC
- Basic plumbing
- Power tool operations
- Basic carpentry
- Peripheral device installation
- Application software testing
- Issue diagnosis and resolution
- Network security measures
- Network testing
- Help desk assistance
- Remote support
Certification
- Microsoft Office
- Workplace Readiness Skills
References
- Kenny Tate - New Kent County Public Schools (Network Administrator)
Email: ktate@nkcps.k12.va.us
Cell: 804-641-1902
- Brian Davis - New Kent County Public Schools (Database Technician)
Email: bdavis1@nkcps.k12.va.us
Cell: 804-694-9489
- Griffin Kowal - New Kent County Public Schools (Maintenance Technician)
Cell: 757-585-6321
- Colby Page - New Kent County Public Schools (Computer Technician)
Email: cpage@nkcps.k12.va.us
Cell: 804-994-1247
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Was hired on as a Computer Technician at New Kent County Public Schools during my senior year of high school.
- Using self-taught skills to study and will soon get my A+ certification by myself through COMPTIA.
- Collaborated with a team of 3 in the deployment and collection of 3,500 devices.
Timeline
Maintenance Intern
New Kent County Public Schools
10.2024 - 11.2024
Computer Technician
New Kent County Public Schools
04.2023 - 11.2024
IT Intern
New Kent County Public Schools
09.2022 - 04.2023
High School Diploma -
New Kent High School
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