F. MICHELLE FULLER
Mullins,SC
Summary
Experienced behavioral specialist with a strong foundation in patient safety and well-being. Adept at effectively monitoring patients to maintain a safe and secure environment. Skilled in communication and attentiveness, known for collaborative and adaptable nature. Demonstrates keen observational skills and empathetic communication. Highly reliable and responsive to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Safety Sitter/Safety Coach – Float Pool
CHILDREN’S HEALTHCARE OF ATLANTA
06.2022 - 09.2023
- Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
- Assisted with non-clinical tasks such as room organization and stocking supplies, ensuring a clean and welcoming environment for patients.
- Participated in interdisciplinary meetings to discuss patient progress, care plan updates, and discharge planning strategies.
- Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
- Facilitated smooth transitions between shifts by communicating pertinent information about each patient's status to the incoming sitter or nursing staff member.
- Managed approximately 30 incoming calls, emails and texts from patient care team
Medical Assistant – CHOA
VIRAL SOLUTIONS
08.2021 - 03.2022
- Administered COVID-19 PCR tests and vaccines
- Managed comprehensive administrative tasks, from patient account setup to data entry in the Georgia Registry of Immunization Transactions and Services (GRITS).
- Conducted clinical duties such as vital sign measurement and patient preparation for swabbing and vaccination procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Direct Support Professional (PRN)
THE JEWISH BOARD
01.2020 - 02.2022
- Monitored and facilitated daily living activities, ensuring adherence to personal hygiene standards for client care.
- Provided tailored support to clients through both group sessions and individualized one-on-one interactions based on their unique needs.
- Managed meal preparation tasks, including table setting, heating food, and portion control, while strictly following dietary prescriptions.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Mental Health Technician
LAUREL HEIGHTS HOSPITAL
10.2020 - 09.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Medical Technician
AEROTEK
04.2020 - 07.2020
- Conducted respirator fit tests to ensure proper N95 mask fittings for hospital personnel, enhancing safety measures during the Covid-19 pandemic.
- Executed a minimum of 250 daily blood draws as a phlebotomist, contributing to the development of vaccines by providing essential blood antigen tests.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Prepared solutions, stains and reagents in accordance with standards.
Personal Care Assistant
CONCEPTS OF INDEPENDENCE
03.2015 - 12.2018
- Provided emotional support and companionship to enhance the well-being of patients, ensuring adherence to individual care plans through close collaboration with healthcare teams and family members.
- Assisted in the documentation of daily progress and patient interactions, utilizing electronic systems to maintain accurate and timely records.
- Fostered relationships with community organizations and social service agencies, contributing to an integrated approach to patient care and participating in meetings to offer valuable insights for care quality improvement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Residential Program Manager (IDD)
COMMUNITY OPTIONS NYC
07.2017 - 09.2018
- Communicated regularly with guardians of residents, answering questions and addressing concerns
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs with Microsoft Word and Excel
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed
- Facilitated smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs
- Conducted daily inspections of residences for security purposes and identified issues requiring immediate resolution
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident's unique needs and goals.
- Increased community engagement for residents with the organization of social activities, outings, and volunteer opportunities.
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
- Fostered a strong sense of teamwork among staff members by holding regular meetings, providing clear expectations, and recognizing accomplishments.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans using Therap Software
- Improved safety protocols within the residential program with thorough staff training on emergency procedures and risk management.
- Evaluated program effectiveness regularly using data analysis techniques, adjusting strategies as needed to continually improve resident outcomes.
- Managed approximately 150 incoming calls, emails and texts per day from interdepartmental staff and guardians in regards to care for residence individuals and staffing
Lead Operations Support Coordinator
AEROTEK
08.2016 - 06.2017
- Trained and coached team members, contributing to improved service levels and receiving recognition for resolving complex customer issues.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Education
Associate of Science - Medical Assisting
ASA Institute
Brooklyn, NYBachelor of Science - Behavioral Sciences
Mercy College
New York, NYSkills
- Reliability and punctuality
- Mental health awareness
- Professional boundaries
- De-escalation techniques
- Attention to detail
- Time management
- Behavior redirection
- Client support
- Behavioral management
- Suicide prevention
- Problem-solving
- Verbal and written communication
Certification
- Registered Behavior Technician - (currently awaiting supervision)
- National Certified Phlebotomy Technician
- Conflict Resolution
Timeline
Patient Safety Sitter/Safety Coach – Float Pool
CHILDREN’S HEALTHCARE OF ATLANTA
06.2022 - 09.2023
Medical Assistant – CHOA
VIRAL SOLUTIONS
08.2021 - 03.2022
Mental Health Technician
LAUREL HEIGHTS HOSPITAL
10.2020 - 09.2021
Medical Technician
AEROTEK
04.2020 - 07.2020
Direct Support Professional (PRN)
THE JEWISH BOARD
01.2020 - 02.2022
Residential Program Manager (IDD)
COMMUNITY OPTIONS NYC
07.2017 - 09.2018
Lead Operations Support Coordinator
AEROTEK
08.2016 - 06.2017
Personal Care Assistant
CONCEPTS OF INDEPENDENCE
03.2015 - 12.2018
Associate of Science - Medical Assisting
ASA Institute
Bachelor of Science - Behavioral Sciences
Mercy College
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