F. MICHELLE FULLER
Mullins,SC
Summary
Experienced behavioral specialist with a strong foundation in patient safety and well-being. Adept at effectively monitoring patients to maintain a safe and secure environment. Skilled in communication and attentiveness, known for collaborative and adaptable nature. Demonstrates keen observational skills and empathetic communication. Highly reliable and responsive to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Safety Sitter/Safety Coach – Float Pool
CHILDREN’S HEALTHCARE OF ATLANTA
Atlanta, GA
06.2022 - 09.2023
- Recognized signs of medical emergencies or changes in patient condition, immediately notifying appropriate healthcare professionals for intervention as needed.
- Assisted with non-clinical tasks such as room organization and stocking supplies, ensuring a clean and welcoming environment for patients.
- Participated in interdisciplinary meetings to discuss patient progress, care plan updates, and discharge planning strategies.
- Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
- Facilitated smooth transitions between shifts by communicating pertinent information about each patient's status to the incoming sitter or nursing staff member.
- Managed approximately 30 incoming calls, emails and texts from patient care team
Medical Assistant – CHOA
VIRAL SOLUTIONS
Atlanta, GA
08.2021 - 03.2022
- Administered COVID-19 PCR tests and vaccines
- Managed comprehensive administrative tasks, from patient account setup to data entry in the Georgia Registry of Immunization Transactions and Services (GRITS).
- Conducted clinical duties such as vital sign measurement and patient preparation for swabbing and vaccination procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Direct Support Professional (PRN)
THE JEWISH BOARD
Brooklyn, NY
01.2020 - 02.2022
- Monitored and facilitated daily living activities, ensuring adherence to personal hygiene standards for client care.
- Provided tailored support to clients through both group sessions and individualized one-on-one interactions based on their unique needs.
- Managed meal preparation tasks, including table setting, heating food, and portion control, while strictly following dietary prescriptions.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Mental Health Technician
LAUREL HEIGHTS HOSPITAL
Atlanta, GA
10.2020 - 09.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Medical Technician
AEROTEK
NYC, NY
04.2020 - 07.2020
- Conducted respirator fit tests to ensure proper N95 mask fittings for hospital personnel, enhancing safety measures during the Covid-19 pandemic.
- Executed a minimum of 250 daily blood draws as a phlebotomist, contributing to the development of vaccines by providing essential blood antigen tests.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Prepared solutions, stains and reagents in accordance with standards.
Personal Care Assistant
CONCEPTS OF INDEPENDENCE
NYC, NY
03.2015 - 12.2018
- Provided emotional support and companionship to enhance the well-being of patients, ensuring adherence to individual care plans through close collaboration with healthcare teams and family members.
- Assisted in the documentation of daily progress and patient interactions, utilizing electronic systems to maintain accurate and timely records.
- Fostered relationships with community organizations and social service agencies, contributing to an integrated approach to patient care and participating in meetings to offer valuable insights for care quality improvement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Residential Program Manager (IDD)
COMMUNITY OPTIONS NYC
NYC, NY
07.2017 - 09.2018
- Communicated regularly with guardians of residents, answering questions and addressing concerns
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs with Microsoft Word and Excel
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed
- Facilitated smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs
- Conducted daily inspections of residences for security purposes and identified issues requiring immediate resolution
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident's unique needs and goals.
- Increased community engagement for residents with the organization of social activities, outings, and volunteer opportunities.
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
- Fostered a strong sense of teamwork among staff members by holding regular meetings, providing clear expectations, and recognizing accomplishments.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans using Therap Software
- Improved safety protocols within the residential program with thorough staff training on emergency procedures and risk management.
- Evaluated program effectiveness regularly using data analysis techniques, adjusting strategies as needed to continually improve resident outcomes.
- Managed approximately 150 incoming calls, emails and texts per day from interdepartmental staff and guardians in regards to care for residence individuals and staffing
Lead Operations Support Coordinator
AEROTEK
NYC, NY
08.2016 - 06.2017
- Trained and coached team members, contributing to improved service levels and receiving recognition for resolving complex customer issues.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Education
Associate of Science - Medical Assisting
ASA Institute
Brooklyn, NYBachelor of Science - Behavioral Sciences
Mercy College
New York, NYSkills
- Reliability and punctuality
- Mental health awareness
- Professional boundaries
- De-escalation techniques
- Attention to detail
- Time management
- Behavior redirection
- Client support
- Behavioral management
- Suicide prevention
- Problem-solving
- Verbal and written communication
Certification
- Registered Behavior Technician - (currently awaiting supervision)
- National Certified Phlebotomy Technician
- Conflict Resolution
Timeline
Patient Safety Sitter/Safety Coach – Float Pool
CHILDREN’S HEALTHCARE OF ATLANTA
06.2022 - 09.2023
Medical Assistant – CHOA
VIRAL SOLUTIONS
08.2021 - 03.2022
Mental Health Technician
LAUREL HEIGHTS HOSPITAL
10.2020 - 09.2021
Medical Technician
AEROTEK
04.2020 - 07.2020
Direct Support Professional (PRN)
THE JEWISH BOARD
01.2020 - 02.2022
Residential Program Manager (IDD)
COMMUNITY OPTIONS NYC
07.2017 - 09.2018
Lead Operations Support Coordinator
AEROTEK
08.2016 - 06.2017
Personal Care Assistant
CONCEPTS OF INDEPENDENCE
03.2015 - 12.2018
Associate of Science - Medical Assisting
ASA Institute
Bachelor of Science - Behavioral Sciences
Mercy College