Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
BusinessAnalyst
Floyshae Smith

Floyshae Smith

Summary

9 Years of successful experience in customer service and customer relations. Strengths in upholding policy/standards and procedures. Enthusiastic, optimistic, and eager to contribute to the success of the company through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel!

Overview

14
14
years of professional experience
1
1
Certification

Work History

CDL A OTR Truck Driver

Crete Carrier
05.2023 - 09.2023
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Maximized load safety by balancing, securing, and weighing products.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Verified contents of inventory loads against Bills of Lading.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Owner Operator

Prime Inc.
12.2021 - 05.2023
  • Managed day-to-day business operations.
  • Trip planning
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Driver

Favor
12.2019 - 12.2021
  • Delivered goods and products to customer on time and in excellent condition.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Team Leader

Whatabuger
07.2018 - 05.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Cross-trained and provided back up for customer service managers.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Pharmacy Technician

CVS
07.2020 - 10.2020
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reviewed and verified customer information and insurance provider information.

Office Assistant

Mexic Arte Museum
05.2009 - 10.2009
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Delivered clerical support by handling range of routine and special requirements.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Associate Degree In Nursing - Nursing

Austin Community College
Austin, TX
12.2026

Associate of Applied Science - Esthetician

Palo Alto College
San Antonio, TX
12.2024

Certification - Medical Assisting

Austin Community College
Austin, TX
06.2024

Skills

  • Accurate Money Handling
  • Safety standards and protocols
  • Simple Dressings
  • Indirect Patient Care
  • EMR / EHR
  • CPR/First Aid Certified (BLS)
  • Product Organization
  • Sales
  • Microsoft Office Suite Proficiency
  • Sales Goals
  • Cash Register Operation
  • Point of Sale Systems
  • Good Telephone Etiquette
  • Order Picking and Processing
  • Customer-oriented
  • Safety-conscious
  • Updating Medication Histories
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Pharmacy and customer records management
  • Typing 35 wpm

Certification

  • Esthetician *(In Training)
  • Medical Assistant *(In Training)
  • Serve Safe Management Certified
  • CPR/First Aid Certified (BLS)
  • Pharmacy Technician (Green)
  • CDL w/Tanker

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

CDL A OTR Truck Driver

Crete Carrier
05.2023 - 09.2023

Owner Operator

Prime Inc.
12.2021 - 05.2023

Pharmacy Technician

CVS
07.2020 - 10.2020

Driver

Favor
12.2019 - 12.2021

Team Leader

Whatabuger
07.2018 - 05.2021

Office Assistant

Mexic Arte Museum
05.2009 - 10.2009

Associate Degree In Nursing - Nursing

Austin Community College

Associate of Applied Science - Esthetician

Palo Alto College

Certification - Medical Assisting

Austin Community College

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Floyshae Smith