Abdullah Maroof
Chicago
Summary
Versatile office support and IT specialist with experience in troubleshooting technical issues, providing user support, and ensuring system performance. Skilled in administrative tasks, scheduling, data management, and customer service. Known for strong communication, problem-solving, and a collaborative, adaptable approach.
Overview
8
8
years of professional experience
Work History
OFFICE ASSISTANT
Now Posh
08.2020 - 01.2024
- Provided technical assistance across various systems, assisting customers with account creation, software navigation, and general troubleshooting
- Handled customer service tasks, ensuring smooth communication and a positive experience for clients via phone, email, and in-person support
- Managed logistics support, including coordinating order fulfillment, tracking shipments, and maintaining office inventory
- Troubleshot technical issues and communicated solutions clearly to both staff and customers
- Logged all technical communications to maintain detailed support documentation
- Installed software updates and performed system maintenance
NETWORK LAB ASSISTANT
DePaul University
04.2018 - 02.2020
- Installed wiring, cabling, and devices to establish, repair and improve network operations
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users
- Researched network technology trends and compared to existing architecture to present useful improvement suggestions to Lab Manager
- Provided hands-on troubleshooting, routing, and switching to resolve issues with efficiency
- Eradicated multi-faceted network issues involving hardware, software, power, and communications
- Helped students with L2 and L3 network protocols, LAN, WAN, and application data flow
IT HELP DESK
Harry S Truman
01.2016 - 12.2017
- Greeted students and teachers upon arrival and provide excellent service
- Handled and resolve any student issues regarding IT problems
- Configured new employee workstations, including all hardware, software and peripheral devices
- Documented repair processes and helped streamline procedures for future technical support actions
- Updated software versions with patches and new installations to close security loopholes and protect users
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Removed malware and viruses from laptops and desktop systems using specialized software
Education
Bachelor of Science - Networking Engineering and Security
DePaul University
Chicago, IL06.2025
Associates in General Studies -
Harry S Truman College
Chicago, IL01.2017
Skills
- L2 and L3 technologies
- Technical assistance
- Positive attitude
- Managing lab inventory stock
- Network protocol knowledge
- Troubleshooting and diagnostics
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
OFFICE ASSISTANT
Now Posh
08.2020 - 01.2024
NETWORK LAB ASSISTANT
DePaul University
04.2018 - 02.2020
IT HELP DESK
Harry S Truman
01.2016 - 12.2017
Associates in General Studies -
Harry S Truman College
Bachelor of Science - Networking Engineering and Security
DePaul University
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