Fnu Abeezar
Lewisville,TX
Summary
Dynamic customer service professional with extensive experience at Hallmark Aviation, excelling in passenger relations and conflict resolution. Proven ability to enhance customer satisfaction through exceptional communication and language proficiency. Skilled in operations management, fostering effective team collaboration, and ensuring compliance with industry standards. Committed to delivering outstanding service and support.
Overview
4
4
years of professional experience
Work History
Airline Customer Service Agent
Hallmark Aviation
11.2023 - Current
Customer Service Agent – Turkish Airlines
- Delivered exceptional passenger service in alignment with Turkish Airlines’ hospitality standards.
- Assisted with check-in, boarding, baggage handling, and special passenger requests.
- Resolved customer inquiries and complaints with efficiency and professionalism.
- Maintained accurate travel documentation and compliance with international travel regulations.
- Coordinated with ground handling teams to ensure smooth flight operations.
- Provided premium front-line service to passengers at check-in, boarding, and arrivals.
- Handled VIP, Skywards members, and special assistance passengers with personalized care.
- Resolved issues related to bookings, delays, and baggage, ensuring high customer satisfaction.
- Promoted Emirates’ brand image through excellent communication and service delivery.
- Ensured adherence to safety, security, and airline protocols at all times.
Housing Specialist
Cincinnati Metropolitan Housing Authority
02.2023 - 10.2023
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Calculated tenant rent amounts to prepare leases and contracts.
Operations Manager
Travel Connection,IN
01.2021 - 12.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
MBA - Business Administration And Management
IITTM
Gwalior,MP04-2022
BBA - Customer Relationship Management, Minor in Events
Skyline University College
Sharjah,UAE03-2020
Skills
- Language proficiency
- Customer relations
- Exceptional communication
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Airline Customer Service Agent
Hallmark Aviation
11.2023 - Current
Housing Specialist
Cincinnati Metropolitan Housing Authority
02.2023 - 10.2023
Operations Manager
Travel Connection,IN
01.2021 - 12.2022
MBA - Business Administration And Management
IITTM
BBA - Customer Relationship Management, Minor in Events
Skyline University College
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