FNU BILAL
Brooklyn,NY
Summary
Forward-thinking team Leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong Leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Citizens Bank
06.2023 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Manager
BANK OF SCOTLAND
01.2020 - 03.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Credit Manager
Standard Chartered Bank
02.2017 - 01.2019
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Obtained and interpreted financial statements to assist in credit limit reviews.
Manager
ARMANI HOTEL
01.2016 - 01.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Education
Bachelor of Science - Business Administration And Management
STATE UNIVERSITY OF NEW YORK
Master of Arts - Hospitality Administration And Management
Purdue University - North Central
Westville, INSkills
- Product and service knowledge
- Operations Management
- Employee Performance Evaluations
- Employee Scheduling
- Retail Operations
- Financial Management
- Customer Relationship Management (CRM)
- Strategic Planning
- Team motivation
- Money Handling
- Customer Relations
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 13 staff members.
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Languages
Arabic
Limited Working
English
Native or Bilingual
Urdu
Full Professional
Timeline
Assistant Manager
Citizens Bank
06.2023 - Current
Manager
BANK OF SCOTLAND
01.2020 - 03.2023
Credit Manager
Standard Chartered Bank
02.2017 - 01.2019
Manager
ARMANI HOTEL
01.2016 - 01.2017
Bachelor of Science - Business Administration And Management
STATE UNIVERSITY OF NEW YORK
Master of Arts - Hospitality Administration And Management
Purdue University - North Central
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