Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Timeline
Generic

Fnu KARAN

Texas

Summary

Experienced ServiceNow delivery lead with a dynamic and results-oriented approach. Demonstrated ability to support sales teams, conduct deep technical demonstrations, and design architecture solutions for clients. Skilled in analyzing customer needs, generating proposals, and delivering compelling presentations. Successfully led large-scale ServiceNow implementations to drive business growth and enhance client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Consultant

Ernst & Young (E&Y)
01.2023 - Current
  • Led end-to-end ServiceNow implementations for global enterprises, managing complex requirements
  • Conducted workshops to capture business requirements and translated them into solution frameworks
  • Documented requirement specification, technical approach, associated risks, while drafting user stories
  • Designed Integration Architecture involving different methods like REST API, Mid Server, webhook etc.
  • Collaborated with Pre-sales team to qualify customer needs and transform needs into proposal decks
  • Gathered relevant details to generate compelling proposals with required scope & value propositions
  • Worked closely with ServiceNow practice leads to create staffing plan, pricing sheet and project SOW
  • Engaged with account teams to drive new business opportunities and expand existing relationships

Consultant

Infosys Limited
07.2020 - 01.2023
  • Partnered with domain experts to design and develop ServiceNow industry-specific and GBS solutions
  • Led end-to-end delivery of ServiceNow projects involving multiple modules and cross functional teams
  • Managed development team to ensure project milestones are achieved with defined KPIs and objectives
  • Collaborated with technical leads to build ServiceNow pipeline and portfolio within ServiceNow practice
  • Designed and Demonstrated ServiceNow solution POCs to client to align solution with client outcomes
  • Engaged in ServiceNow go-to-market and alliance activities in collaboration with the marketing team

Svc IT Dev Program Sr. Assoc. II

NTT Data Services
09.2017 - 06.2018
  • Configured scoped apps for a manufacturing customer for their after-sale services
  • Coordinated with business owners for modifications and workflow changes in ServiceNow platform
  • Configured CMDB CI population, ACLs, UI Actions, UI Policies Business rules, Client Scripts, etc

Education

MBA - Marketing/IT

FORE School of Management
01.2020

B.Tech. - ECE

Guru Gobind Singh Indraprastha University
01.2017

Skills

  • ServiceNow Project Delivery

  • Pre-Sales Consultant

  • Solution Architect

  • Solution Design

  • Problem Solving

  • ServiceNow Platform

  • ServiceNow CSM/ FSO

  • ServiceNow Integrations

  • Industry Vertical Solutions

  • ServiceNow GBS/ App Engine

Accomplishments

  • 1st Runner up in DET Spark Hackathon organized across all Consulting Units within EY US LLP
  • Received 6+ EY BRAVO Awards for creating exceptional Solution proposals & Project delivery.
  • 1st Runner up in INFOSYS Techzooka’21 Low Code No Code Solution Hackathon

Certification

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Architecture Excellence Certified (ArchX)
  • ServiceNow Certified Implementation Specialist: IT Service Management
  • ServiceNow Certified Implementation Specialist: Customer Service Management
  • ITIL 4 Foundation Certification in IT Service Management by Axelos Global Best Practices

Timeline

Senior Consultant

Ernst & Young (E&Y)
01.2023 - Current

Consultant

Infosys Limited
07.2020 - 01.2023

Svc IT Dev Program Sr. Assoc. II

NTT Data Services
09.2017 - 06.2018

B.Tech. - ECE

Guru Gobind Singh Indraprastha University

MBA - Marketing/IT

FORE School of Management

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