FNU MAHEEN
Herndon,United States
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Cabin Planner /Supervisor
ABM Industries
03.2023 - Current
- Achieve operational performance and functional service activities.
- Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
- Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
- Ensure all call-off are covered.
- Accommodate increase / decreased client staffing requests.
- Manage the No-Fault Attendance Policy.
- Represent Air Serv by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations.
- Manage daily schedules, including employee lunches and breaks.
- Maintain daily shift report for managers.
- Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
- Effectively coach, counsel and discipline employees.
- Conduct Safety and Quality audits.
- Responsible for the movement of personnel between checkpoints.
- Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
- Set positive, professional example for workforce.
- Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.
- Miscellaneous duties as assigned
- Makes the flight schedule.
- assign the flights to the teams .
- makes the planner reports
- secure the lav entries
- make sure the air craft is clean and secured
Salesforce Administrator and business analyst
IT Is Fantastic
01.2019 - 12.2023
- Utilizing acquired knowledge of Salesforce.com (Sales Cloud, Service Cloud, Marketing Cloud) and strategic thought to analyze current business processes, suggest improvements, and participate in the implementation of new functionality
- Drive overall project milestones through completion; perform impact analysis and project estimation activities to ensure key deadlines are met
- Lead requirement and design sessions with business partners
- Provides support to multiple Salesforce users and act as the primary point of contact for end-user support
- Maintains and customizes Salesforce.com scopes such as users, roles, profiles, groups, leads, campaigns, accounts, contacts, opportunities, activity tracking, record types, security and sharing rules, custom objects, fields and page layout customization to support vital business functions
- Conducts 1:1 training on an on-going basis to support VPs, sales reps, marketing and learning consultants in-office and virtually via GoToMeeting
- Create training materials based on business requirements and highly utilized functions & helps streamline processes for maximum productivity
- Develops and manages in-depth dashboards and reports for all team functions on both management and individual levels
- Creates and maintains workflows to trigger web to lead assignments, round robin assignments, notifications of a closed sale, automate reports to certain users etc
- Data Management: import/update/export/deletion; creates and educates best practices for enriching data quality; validation rules to support these best practices when possible
Sales Associate
Goodwill
12.2022 - 05.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Manager
University Korner
07.2020 - 07.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Specialist
Ahmed Sons Exports Private Limited
03.2017 - 12.2019
- Doing customer inquiries, making reports, troubleshooting tech issues etc
- Placing orders for the company
Education
PUNJAB COLLEGE
Trailhead by Salesforce
01.2024
Institute of Administrative Sciences, University of the Punjab, Lahore - Pakistan
04.2019
Skills
- Food & Beverage
- Data Management
- Environmental Awareness
- Quality Assurance
- Sales
- Business Analytics
- Automation
- Page Layout
- Business Process
- Validation Rules
- Presentation Delivery
Certification
certified administrator - Salesforce, 2408707
Languages
Urdu
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Limited Working
Timeline
Cabin Planner /Supervisor
ABM Industries
03.2023 - Current
Sales Associate
Goodwill
12.2022 - 05.2023
Assistant Manager
University Korner
07.2020 - 07.2022
Salesforce Administrator and business analyst
IT Is Fantastic
01.2019 - 12.2023
Sales Specialist
Ahmed Sons Exports Private Limited
03.2017 - 12.2019
PUNJAB COLLEGE
Trailhead by Salesforce
Institute of Administrative Sciences, University of the Punjab, Lahore - Pakistan
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