FNU MAHEEN
Manassas,VA
Summary
Extensive experience as a Salesforce Administrator, Business Analyst and Development, supporting a multi-continent global sales team with 100+ members. Enjoy an innovative and results-driven approach while overseeing the Salesforce Business requirements, Administration and Development of multiple Salesforce instances, operational support, reporting, Apex development and configuration changes. A proven record of accomplishment of successfully working, both independently and with a team, in a fast paced and dynamic work environment, with the ability to communicate effectively as well as collaborate with cross-functional business partners and technical teams. Committed to outstanding work to ensure accuracy, provide effective Salesforce CRM solutions, while generating cost/time savings for organizational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
ABM Industries
03.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced operational risks while organizing data to forecast performance trends.
Salesforce Administrator, Developer & Business Analyst
IT Is Fantastic
01.2019 - 01.2023
- Workings as Salesforce Admin and BA supporting a multi-continent global Sales team of 100+
- Designed and deployed various Apex Triggers and process automation/workflows.
- Upgraded apps from Salesforce Classic to Lightning to develop rich user interface and better pages interaction.
- Migrating Meta data from one sandbox to another sandbox/production
- Developed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic
- Provided the training to Business users about the system.
Sales Associate
Ahmed and Son’s Corporation
01.2017 - 01.2019
- Responding to customer inquiries within company hours
- Troubleshooting tech problems
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
- Taking orders for the company
- Be the customer representative.
- Described products to customers and accurately explained details and care of merchandise.
- Open and close the store.
- Handles cash properly.
- Makes daily report on sales.
Education
Intermediate degree -
Punjab college
Bachelor’s degree -
Punjab college
Skills
- Reporting and Performance Analys
- Payment Processing
- Retail Operations
- Providing Feedback
- Consultative Sales
- Scheduling and Time-Tracking
- Coaching and Mentoring
- Financial Forecasting
- Recruitment and Training
- Cash Handling and Reconciliation
- Handling Complaints and Inquiries
- Analyzing Profitability
- Operations management
Certification
- Salesforce Certified Administrator
- Computer software course certificate
Timeline
Operations Manager
ABM Industries
03.2023 - Current
Salesforce Administrator, Developer & Business Analyst
IT Is Fantastic
01.2019 - 01.2023
Sales Associate
Ahmed and Son’s Corporation
01.2017 - 01.2019
Bachelor’s degree -
Punjab college
Intermediate degree -
Punjab college
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