FNU MAHEEN

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Reduced operational risks while organizing data to forecast performance trends.
• Managed daily operations and ensured compliance with company policies.
• Oversaw team performance and facilitated staff training sessions.
• Monitored inventory levels and ordered supplies as needed.
• Conducted safety audits and maintained workplace safety standards.
• Managed scheduling, training and inventory control.
• Built strong operational teams to meet process and production demands.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

As a sales associate at Goodwill, I provided exceptional customer service, maintained a visually appealing sales floor, and collaborated with team members to ensure a seamless shopping experience. Key responsibilities included:

- Delivering outstanding customer service in a fast-paced retail environment

- Merchandising and displaying products for sale

- Assisting with sorting, processing, and preparing donated merchandise

- Supporting the management team with operational sales tasks

- Upholding organizational values and expectations

I developed strong teamwork, communication, and customer service skills, making me a valuable asset to any retail team.

• Assisted customers in selecting products and answering inquiries.
• Maintained inventory levels through regular stock checks and reordering supplies.
• Collaborated with team members to create a welcoming store environment.
• Trained new staff on sales techniques and store policies for consistency.
• Helped customers find specific products, answered questions, and offered product advice.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Answered incoming telephone calls to provide store, products and services information.
• Restocked shelves as needed to ensure sufficient inventory levels.

• Supported global sales team of over 100 as Salesforce Administrator and Business Analyst.
• Designed and deployed Apex Triggers and automated workflows to boost operational efficiency.
• Upgraded applications from Salesforce Classic to Lightning, enhancing user experience.
• Migrated metadata between sandbox and production environments to ensure data integrity.
• Developed custom tabs, validation rules, approval processes, and auto-responses for streamlined business automation.
• Trained business users on system functionalities and best practices to improve adoption.
• Managed user accounts and permissions within Salesforce environment to maintain security.
• Collaborated with cross-functional teams to gather requirements for effective system enhancements.

• Supervised staff performance to enhance workflow efficiency and streamline daily operations.
• Coordinated scheduling and resource allocation to optimize operational processes.
• Implemented process improvements that increased productivity in operational procedures.
• Monitored inventory levels and directed stock replenishment to prevent shortages.
• Conducted regular team meetings to set goals and address challenges.
• Managed customer service inquiries, resolving complaints promptly and efficiently.
• Ensured compliance with safety regulations while enforcing company policies.
• Prepared reports on station operations, activities, and security incidents.

• Responding to customer inquiries within company hours
• Troubleshooting tech problems
• Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
• Taking orders for the company
• Be the customer representative.
• Described products to customers and accurately explained details and care of merchandise.
• Open and close the store.
• Handles cash properly.
• Makes daily report on sales.
• Assisted customers in selecting products and answering inquiries.
• Processed sales transactions accurately using point-of-sale systems.
• Handled customer complaints with professionalism and empathy to ensure resolution.
• Trained new staff on sales techniques and store policies for consistency.