Mohammed Sheik Feroz Ahmed

Led the development, support, and enhancement of SAP Hybris B2C & B2B websites, improving uptime by 15%.

Managed support activities, reducing incident response time by 20%, ensuring 99.9% uptime.

Responded promptly to high severity incidents, resolved 95% of issues within SLA, and conducted postmortems.

Enhanced functionalities and automated processes, reducing manual effort by 30%.

Coordinated with cross-functional teams, ensuring 100% on-time project delivery.

Monitored project progress, mitigating risks, and achieving project milestones ahead of schedule by 10%.

Implemented DevSecOps practices, improving deployment speed by 25% and enhancing security compliance.

Oversaw maintenance activities, ensuring zero downtime during patches and updates.

Identified and implemented enhancements, increasing website performance by 20% and user satisfaction by 15%.

Researched and integrated latest e-commerce trends and SAP Hybris technologies, leading to a 10% sales increase.

Liaised between stakeholders and technical teams, ensuring clear communication and 100% issue resolution.

Collaborated with QA and operations teams, providing weekly updates and ensuring smooth project execution with zero delays.

Monitored website performance and user behavior, implementing improvements that increased engagement by 20%.

Led the support team across multiple modules, ensuring 100% issue resolution within SLA.

Developed and maintained data models, Cronjobs, Impex, Page Templates, Flexible Search, WCMS, OCC V2, and Groovy Scripts, improving system efficiency by 25%.

Managed ServiceNow incidents, achieving a 98% on-time resolution rate, ensuring defect-free deliverables.

Led the deployment process across dev, stage, and production environments, reducing deployment errors by 30%.

Troubleshoot production issues, conducted postmortems of critical incidents, and enhanced functionalities, reducing manual processes by 40%.

Coordinated with SAP Commerce Cloud and Master Data Teams for system configurations, improving system security and performance by 20%.

Participated in requirements discussions, providing feasibility inputs that enhanced implementation efficiency by 15%.

Provided clarification on SAP Commerce Cloud application queries, reducing response time by 25%.

Created attribute specification sheets, ensuring seamless data flow across systems, improving data integrity by 20%.

Scheduled jobs in Control M, automated deployment and monitoring of applications, reducing manual intervention by 30%.

Researched and evaluated middleware integration for SAP Commerce Cloud and Master Data Systems, improving system compatibility and performance by 20%.

Participated in release planning meetings, providing prioritization inputs that reduced release cycle times by 15%.

Developed the data model in Hybris, improving data retrieval efficiency by 20%.

Implemented services using RESTful web services, enhancing system interoperability and reducing response time by 25%.

Implemented JUnit testing and Jenkins for continuous builds, ensuring 95% code coverage and reducing integration issues by 30%.

Utilized Hot Folder for data import, improving data integration speed by 20%.

Created WCMS components using Impex, enhancing content management efficiency and reducing implementation time by 15%.

Customized the Hybris management console (HMC) with the new data model, enhancing user interface and reducing errors by 15%.

Developed populators to populate values in the front end, improving data accuracy and display speed by 25%.

Implemented RESTful web services using Jersey, improving data transfer speed by 20%.

Implemented Hibernate classes, enhancing database interaction efficiency by 15%.

Developed persistence classes and mapping documents, improving data consistency and retrieval speed by 25%.

Implemented the MVC model, streamlining application architecture and reducing development time by 20%.

Developed JSPs, enhancing user interface and reducing page load times by 15%.

Implemented front-end technologies including Bootstrap, jQuery, JavaScript, and CSS, improving user experience and page responsiveness by 25%.