Fnu Sanisahuri
Forest Hills
Summary
Dynamic team leader with a proven track record in enhancing employee satisfaction and driving business success. Expertise in managing system configurations ensures peak performance, while a collaborative approach facilitates swift resolution of configuration challenges. Demonstrated experience in legal document management has contributed to streamlined operations and improved outcomes. Committed to fostering a positive work environment that aligns with and achieves organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Procurement
PT.Telecomunication Indonesia
01.2020 - 01.2023
- Overseeing and managing a team
- Building and maintaining relationships with suppliers, negotiating contracts, and ensuring compliance with company policies and procedures.
- Reviewing and approving purchase orders, contract, and other procurement documents to ensure accuracy and compliance.
Team Leader Commerce
PT.Telecomunication Indonesia
01.2018 - 01.2020
- Assisted in the design and implementation of systems for small to mid-sized business clients
- Collaborated with junior and senior designers to develop system specifications and documentation
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Helpdesk Configuration Specialist
PT.Telecomunication Indonesia
01.2016 - 01.2018
- Configuring network devices like GPON equipment
- Managing IP and VLAN migrations for GPON networks
- Configuring access ONT using Network Management Systems (NMS)
- Monitoring network performance and troubleshooting network issues using tools like Unified Network Management System (UNM2000)
Helpdesk Assurance
PT.Telecomunication Indonesia
01.2015 - 01.2016
- Responsible for ensuring the smooth and efficient flow of IT support requests
- Creating detailed and accurate tickets, prioritizing them based on severity and urgency
- Dispatching tickets to appropriate technical personnel for resolution
- Monitoring ticket progress, ensuring adherence to service level agreements (SLAs)
- Maintaining a high level of customer satisfaction
Education
Economic
Medan State University
01-2014
Skills
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Network configuration
- Documentation and reporting
- Customer support
Certification
- Interpersonal Comunication Skill | 2020
- Basic Leadership | 2021
- E-learning Cyber Security | 2021
Timeline
Team Leader Procurement
PT.Telecomunication Indonesia
01.2020 - 01.2023
Team Leader Commerce
PT.Telecomunication Indonesia
01.2018 - 01.2020
Helpdesk Configuration Specialist
PT.Telecomunication Indonesia
01.2016 - 01.2018
Helpdesk Assurance
PT.Telecomunication Indonesia
01.2015 - 01.2016
Economic
Medan State University