FNU Sohail
Field Supervisor / Teaching Assistant / Career Counselor
Sacramento,CA
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. I am a highly organized and hard-working individual looking for a responsible position to gain practical experience and to make use of my interpersonal skills to achieve goals. Also, I want to utilize my technical, database, and management skills for the growth of the organization, as well as to enhance my knowledge about new and emerging trends. Currently a Student, Cadet in AFROTC and 2nd Lt. in USAF Auxiliary.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Field Supervisor
Allied Universal Security Services
Sacramento, CA
05.2024 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Maintained proper scheduling, processing call-offs, no call no shows, workers comp and handling any type of issues arising on and off sites all over the region.
Instructional Assistant / Career Counselor
MESA Sacramento City College
08.2023 - Current
- Working as a Instructional Assistant, Teaching Assistant, Career Counselor, Student Personnel Assistant, Student Support, IT Specialist.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Managing emails, printers and all other computer equipment and making sure all the devices are working in excellent condition with proper network availability.
- Checking for any software issues and implementing newly introduced systems in the department and other parts of the college.
- Provided proper support and tools to every student for their successful transition to a 4-year university.
- Providing counseling regarding any problems a student is facing whether it be studies or any other aspect of life that poses an obstacle in their journey of education.
- Helping and tutoring students in STEM subjects and working with them to solve any problems they are facing.
Electrical Systems Apprentice (Airman First Class)
United States Air Force
06.2021 - 06.2024
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Volunteered to be in Security Forces.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Knowledge about most basic operations in military.
Asset Protection Shrink Investigator, Sacramento Region
Rite Aid Corporation
07.2022 - 02.2024
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports.
- Auditing stores in Sacramento, Davis, Galt, Woodland, and other neighboring areas.
- Making sure the stores are reducing shrink numbers.
- Checking paperwork of all stores to make sure they are current and aware of their store and surroundings.
- Making sure procedures are being followed by every member of the store including store and pharmacy managers.
- Reviewing video logs and performing internal investigations on suspected associates or repeating offenders.
- Checking with customers to see if they feel any disruption in associates' behavior. Talking to other associates as well while keeping confidentiality about any internal issues in the stores.
- Making sure all store equipment relating to sales, security and distribution is running in pristine condition and no customer disruption is being faced by store management.
Intake Coordinator / IT Support Specialist
Allied Managed Care
02.2022 - 06.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Managing workflow and making sure the client receives the correct information in time.
- Processing letters and coordinating with doctors, attorneys, and claims examiners to maintain accountability and written records.
- Managing emails, printers and all other computer equipment and making sure all the devices are working in excellent condition with proper network availability.
- Communicating over email and phone with other clients while maintaining proper code of conduct and keeping conversations as small and formal as possible.
Mechanical Design Engineer / Assistant Director of Assembly Operations
Reynar Equipment Systems
08.2021 - 02.2022
- Worked as Mechanical Design Engineer, Assistant Director of Assembly Operations, Shipping and Receiving Supervisor, IT technician On-site.
- Developed detailed 3D models and drawings, ensuring accurate communication of design intent to fabrication teams.
- Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
- Managing the Assembly operations of every unit being made under my supervision.
- Management of shipping and receiving of parts and fully assembled units to and from customers with proper documentation all around the globe.
- Helping to manage company after market accounts with the help of QuickBooks.
- Making sure all the parts used are correct, charged to the correct customer and working as it is supposed to.
- Designing new parts with SolidWorks and sending them for fabrication.
- Working with lathe and training new members to work with welding, lathe and other heavy equipment like forklift, engines, electric pallet jacks, etc.
- Working with inventory software like Gage Pack, Manage 2000 to keep control of the inventory and making sure every part is labeled correctly and has a company part number.
- Working with Sales department for shipments going to customers in and outside USA.
- Inspecting every machine with proper checklist and inspections manual to give it a 360 check before it leaves the facility.
- Sending and receiving emails from different departments to keep the workload as precise and coordinated as possible.
- Shipping, receiving, and assembling parts and perform necessary functions that improve company productivity.
- Working and collaborating with engineers and team members from other sister companies (SMF, Etnyre International, Bearcat) to find out efficient ways to assemble and work on units as fast as possible so that customers have a confirmation that the work is in capable hands.
- Helping my peers and coworkers with whatever they need help with including assembly, parts identification, etc.
Customer Service Manager / IT Support /Billing Assistant
Accurate Courier Services
11.2020 - 06.2021
- Took ownership of customer issues and followed problems through to resolution.
- Managing the workflow and issues of every customer service representative (CSR).
- Solving all complex and basic issues faced by new and existing CSRs to ensure proper and efficient workflow.
- Working closely with the billing department to ensure correct invoices are being transferred.
- Ensuring proper customer service and working with customers and healthcare workers to get their feedback on the service being provided.
- Providing all the departments with any IT help needed.
- Trained in handling Biohazard and HAZMAT materials. Providing training to all the new members about handling these materials.
- Handling sensitive company data with ultimate care. Working closely with the billing department, especially accounts and working on QuickBooks.
- Trained in basic company operations like email transfers, customer service (On call and in person), holding one on one and group meetings with company members and officials, workflow management, handling sensitive matters efficiently and with ease.
Supply Chain Lead / Shipping and Receiving Supervisor / IT Team Technician
Pegatron Corporation (Client of Apple Inc.)
06.2019 - 11.2020
- Managing the Inventory of each item that is under my supervision.
- Making sure everything is in correct order, fully managed and easy to locate.
- Management of shipping and receiving of parts to and from customers with proper documentation all around the country.
- Handing out and transfer of all items in a safe manner and recording the change and updating all the records.
- Helping and keeping watch on each member of my team to make the work fast and efficient.
- In charge of digital and manual record keeping, which includes keeping track of phone parts and all phones and IT related hardware.
- Managing the records in accordance with the serial numbers, lot numbers, model numbers and asset tag numbers.
- Maintaining and ensuring good internal relationships between members of supply chain and other departments for smooth working and functioning inside the building.
- Sending out disposal items or instruments for calibration and receiving all the items including small parts and big fixtures and recording the data.
- Auditing, scanning, and administrating the assigned area.
- Trained to work with safety equipment and chemicals (PPE and HAZMAT).
Company Marketing Executive Manager / Administrative Department Supervisor / IT Support
SlicePay (College Student Loan Company)
01.2018 - 02.2019
- Managing the marketing of the plans offered by the company. Working with QuickBooks.
- Collecting the feedback given by the customers and summarizing the information and assigning each bug to the respected department.
- Inspiring new customers to join our program. Recruiting new members and maintaining customer relationships with the company.
- Making sure the banks partnering with us are satisfied with the working of our company.
- Making sure customers make the repayments on time and making calls to the customers who have late repayments.
- Customer interaction via call and in person for satisfactory results. Support mid-level managers.
- Performing routine administrative duties: placing, receiving, and routing telephone calls
- Receiving and directing - Visitors, typing, filing, faxing, handling incoming and outgoing mail, order and maintain supplies, provide backup coverage to other administrative desks.
- Experience with MS Office Suite, strong calendaring experience and coordination of travel.
Administrative Assistant / IT Support
MVJ College of Engineering
08.2017 - 02.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supporting other admin staff. Performing basic word and excel functions.
- Ensuring effective verbal communication with all the other staff members. Being the bridge between the other departments.
- Making sure all the equipment is working in proper order.
Education
Associate of Science - Aerospace Engineering
Sacramento City College
Sacramento, CA05.2025
Skills
- Software & IT Languages: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Office Applications, Google Documents, JAVA, C, HTML, Gage Pack, Photoshop, Movie Making, Android Studio, Blender Animation, Solid Edge ST6, Solid Works 2020, Microsoft Teams, BlueJ, Net Beans, XAMPP, QuickBooks, M2000 Industrial inventory software, MATLAB, Sharepoint, WinTeam, CyCop, Mercury, Heliaus, iCIMS, Salesforce, LISA and Most Computer Applications Software
- Others: Records Management, Inventory Management, Material Transfer, IT Hardware and Software Operations and Troubleshooting, Animation, Database Management, Data Transfers, Data and Software Connectivity, Audio and Video Editing, Knowledge about most Electronics and Mechanical Equipment, Qualified on Aircraft Applications and Working, Qualified on Safety Measurements like Personal Protective Equipment (PPE), Hazardous Materials (HAZMAT), Mechanical and UAV knowledge, Field Security Supervisor Compliance Training
- Languages Known: English (American, British, Indian), Hindi, Punjabi, Urdu, Haryanvi, Bengali, Gujarati, Kannada, Rajasthani, Bhojpuri
Certification
- Guard Card
- Basic Life Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Supervisor
Allied Universal Security Services
05.2024 - Current
Instructional Assistant / Career Counselor
MESA Sacramento City College
08.2023 - Current
Asset Protection Shrink Investigator, Sacramento Region
Rite Aid Corporation
07.2022 - 02.2024
Intake Coordinator / IT Support Specialist
Allied Managed Care
02.2022 - 06.2022
Mechanical Design Engineer / Assistant Director of Assembly Operations
Reynar Equipment Systems
08.2021 - 02.2022
Electrical Systems Apprentice (Airman First Class)
United States Air Force
06.2021 - 06.2024
Customer Service Manager / IT Support /Billing Assistant
Accurate Courier Services
11.2020 - 06.2021
Supply Chain Lead / Shipping and Receiving Supervisor / IT Team Technician
Pegatron Corporation (Client of Apple Inc.)
06.2019 - 11.2020
Company Marketing Executive Manager / Administrative Department Supervisor / IT Support
SlicePay (College Student Loan Company)
01.2018 - 02.2019
Administrative Assistant / IT Support
MVJ College of Engineering
08.2017 - 02.2018
- Guard Card
- Basic Life Support
Associate of Science - Aerospace Engineering
Sacramento City College
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